At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. As part of the Enterprise Process Improvements team, the Technical Writer will play a key role in identifying, assessing, and executing documentation requests that increase the efficiency and capabilities across the organization. Reporting to the Senior Operations Efficiency Specialist, Enterprise Process Improvement, the incumbent will play a significant role with driving culture transformation and assisting all business units with creating professional, user-friendly documentation to support our employees, whether it is company policies and procedures, forms, system user guides, online help or other technical documentation. 2 Vacancies (12 Month Contract) Use industry-standard technical communication authoring tools to write documentation for Meridian companies.

This includes gathering information, organizing content, authoring original content, integrating existing content and publishing to Meridian’s intranet Research, extract information and grasp technical concepts by interviewing subject matter experts including developers, system administrators and key business stakeholders Implement business process management and ensure risk standards and controls for process effectiveness are in place during the review and publication of all documents. Deliver succinct and informative updates on present and impending tasks and projects. Support company goals related to improving documentation, and help deliver on those priorities.

Able to document technical concepts clearly and succinctly and to the targeted audience. Solid planning and research skills,



along with the ability to structure and organize information from diverse sources. Quick, independent learner with a proven aptitude for learning new material quickly and ability to follow-up with individuals without guidance.

Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long-term outcomes. Education, Designations, Training, and Experience Minimum 3 years’ technical writing experience, with relevant post-secondary education in skilled writing disciplines, such as English and Technical Communication. Single sourcing and HTML experience, and Copilot prompt writing an asset.

Is knowledgeable about risk and controls. Adheres to all process effectiveness best practice guidelines and controls. Comfort learning and adopting new digital tools, with an openness to using AIâenabled technology to enhance productivity, accuracy, and the Member experience Salary Range: $59,800.00to $89,800.00 CAD Compensation for this role is based on a combination of skills, experience, and internal equity.

Office Location: Toronto Corporate Office - 3280 Bloor Street West, Centre Tower, 7th Floor Toronto, ON or St. Catharines office - 75 Corporate Park Drive, St Catharines, ON at least one day a week.



Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate, and build effective relationships with your team, your colleagues, and your leader, which is important to us.

Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues. This is not your typical “corporate” job. We see talent as a catalyst for sustainable growth , community impact , and future-readiness .

Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency. Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Follow us on Twitter at Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page.

Meridian never asks candidates to apply through thirdâparty links that do not redirect to our Careers portal (UltiPro).

📌 Technical Writer/Editor (English) (Toronto)
🏢 Meridian Credit Union
📍 Toronto