Elevate customer experiences at DNAstack as a Bioinformatics Customer Success Specialist. This remote-friendly role focuses on delivering precise, timely solutions in biomedical data analysis.
At DNAstack, you’ll be the technical owner of the customer experience post-launch. Leveraging your M.S. in bioinformatics or related field, you'll resolve support tickets, monitor production pipelines, and run sample validations. This position allows you to influence software improvements based on customer feedback, enhancing overall platform reliability.
Key Responsibilities:
• Serve as the primary technical contact for customer support
• Triage, diagnose, and resolve issues in data pipelines
• Monitor production workflows across GCP and AWS
• Onboard customers and maintain guides for success
• Generate custom datasets and deliverable formats for partners
Requirements:
• Master's degree in bioinformatics or similar
• 1–3 years of related industry experience
• Proficiency in Python, R, or Java
• Solid grasp of genomics file types
• Solid communication and troubleshooting skills
Drive the future of precision medicine while ensuring customer satisfaction at DNAstack.
#J-18808-Ljbffr