Job Description: This 14-month contract will support process improvement and transformation initiatives across Enterprise Employee Relations.

Working with ER teams globally, including Canada, the U.S., and Asia, the Sr.

Consultant will help re-engineer core ER processes end-to-end to strengthen consistency, efficiency, governance, and the stakeholder experience.

The Enterprise ER team provides advice on complex employee relations matters, including workplace concerns, investigations, conduct issues, performance-related matters, organizational change, and other sensitive employment issues.

The team partners with HR, Legal, Compliance, business leaders, and other stakeholders to support fair, consistent, and risk-informed outcomes across Sun Life.

What Will You Do? Process Improvement, Redesign & Governance Proactively assess current-state ER processes end-to-end to identify opportunities to strengthen consistency, efficiency, governance, and the employee, leader, and colleague experience Support technology or case-management-system enhancements from a process perspective, partnering with internal teams as needed Identify opportunities to simplify, streamline, and strengthen ER workflows, including ways to reduce friction, improve handoffs, and improve experiences for employees, leaders, and ER colleagues Design clear process guidance, workflows, playbooks, job aids, and toolkits that translate redesigned processes into practical execution supports Refine and develop templates, precedents, checklists, and other ER documentation resources to support efficient,



consistent process execution Establish a mechanism for ongoing process feedback and continuous improvement that can be handed over for business-as-usual ownership Change Management & Transformation Lead structured change initiatives from discovery through design, pilot, rollout, and adoption Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders to gather requirements and validate designs Develop communications, stakeholder engagement plans, training, and enablement materials that support successful implementation and sustainable adoption Track and report progress, risks, issues, and implementation challenges to ER leadership on a regular cadence, escalating where needed Act as a change agent by building buy-in, supporting adoption, and helping embed new ways of working across ER teams and stakeholders What Do You Need to Succeed? University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or related field 5+ years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation Demonstrated experience leading process improvement,



operating-model redesign, or transformation initiatives, ideally within HR Experience designing and implementing process guidance, workflows, playbooks, job aids, toolkits, templates, precedents, standard operating procedures, or other resources that support consistent process execution Strong project, program, stakeholder management, facilitation, and written communication skills Ability to manage ambiguity and competing priorities in a complex setting Curious and continuous-learning mindset, with a pragmatic approach to solving problems and improving how work gets done Experience working within Employee Relations, HR Operations, or a related HR centre of expertise Formal training or experience in change management or process improvement methodologies is an asset What's in it for you? The opportunity to move along a variety of career paths with amazing networking potential Flexible Benefits from the day you join to meet the needs of you and your family We’re committed to creating an inclusive and respectful environment.

Our goal is to make sure all our employees have the chance to live up to their full potential We’re honoured to be recognized as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health *LI-NB1

📌 Sr. Consultant, Process Improvement & Transformation – Employee Relations (Toronto)
🏢 Sun Life
📍 Toronto