Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture Join a team supporting contact centre architecture initiatives within a large banking workplace.

This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect.

The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home - Front Street West Corporate, Toronto, City Centre Tower A - Dundas Street, London, 50 Boulevard Cremazie West, Montreal or Telesat Court Corporate,



Ottawa 12 month Must Haves 2+ years as an IT Architect or 4+ years of prior Lead Developer experience Experience defining solution sets from requirements Proficiency with Jira and Confluence Advanced MS Office usage including Word, Excel, Power

Point, and Visio Degree or Diploma Nice to Have Agile experience Contact centre experience including IVR flows, desktop solutions, or telecom Experience with Agentic AI solutions Amazon Solution Architect certification Experience within banking, financial institution, or medical environments Responsibilities Support architecture initiatives for contact centre platforms Design migration solutions for contact centre environments Contribute to AI-related project support activities Define solution sets from business requirements Present solutions to large stakeholder groups in virtual and in-person settings Collaborate with internal and external stakeholders

📌 Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771 (Montreal)
🏢 S.i. Systems
📍 Montreal