Make a significant impact at TELUS Health as a Benefits Support Analyst, tackling client support challenges and enhancing their platform experience. Your troubleshooting skills will be paramount.
Join our TELUS Health team as a Perks Support Analyst, where you will engage with clients to resolve their benefits platform questions and issues. With a focus on client satisfaction, you'll apply your expertise in advantages administration and problem-solving to ensure clients fully utilize their services. This role requires a proactive mindset as you document insights and assist during transitions.
Key Responsibilities:
• Resolve client inquiries through various channels
• Analyze issues to identify root causes
• Provide guidance during platform updates




• Maintain service level compliance with quality support
• Mentor junior team members through collaborative efforts
Requirements:
• 3+ years of experience in advantages support
• Proficient in operational roles within SaaS environments
• Excellent verbal and written skills
• Solid organizational abilities for multitasking
• Post-secondary education in relevant fields
Enhance client interactions and drive solutions as a Benefits Support Analyst at TELUS Health.
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📌 Benefits Support Analyst At Telus Health Ottawa (Canada)
🏢 Telus
📍 Canada