Are you ready to take flight in a dynamic and quick-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary
Account Manager ensures a positive customer experience by directly communicating with customer and Swissport departments.

Your activities

Lead by example to ensure we deliver consistently great customer experiences at every touch point

Directly supervises all aspects of the customer’s operations

Ensure available resources are used to the optimum level

Support and identify training needs and communicate such requirements to their manager

Resolve all customer service challenges in a timely manner

Ensure compliance with all policies to meet or exceed regulatory standards and deliver the desired customer service experience

Maintains all safety and security processes and procedures are always complied with

Manage and contribute towards change within the operational environment

Participate in daily safety briefings and post operation briefings

Liaison with airline customers and airport authorities





Track operational and audit performance metrics to help determine monthly incentive and assist with the investigations for audit findings, operational events, etc.

Ensure bulletin compliance as per airline policy

Any other duties that may be assigned

Your profile

High School diploma or GED equivalent

Minimum 5 years experience in the airline/aviation industry and knowledge of the Airline is a asset

Passionate about customer service and must have relevant work experience

A proven ability to problem solving and decision-making experience

Planning and organizing skills

Excellent communication skills (written and verbal) in English

Commitment to continuous improvement

Computer literate (Office Word, Excel, PowerPoint)

A good understanding of all regulatory and recommended procedures that relate to the airport environment

Obtain and maintain Transport Canada Security Clearance

As our operation runs 24 hours a day, the candidate must be available to work to all types of shifts in a 24-hour operation, including weekends, holidays

What we offer

Competitive pay

Paid training

Group benefit

Free parking

Uniform provided

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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📌 PAX Account Manager YVR (British Columbia)
🏢 Swissport
📍 British Columbia