Job Description Reporting directly to the Director of the Emergency Program at Halton Healthcare, the OTMH Emergency Department (ED) Patient Care Manager (PCM) works in collaboration with the ED leadership team; the OTMH Chief of the ED, OTMH ED Professional Practice Clinician, and Clinical Resource Nurses to implement clinical program priorities, oversee the daily operations, and professional practice of the Emergency Department.

The PCM is an inspiring leader who creates a work environment that promotes collaborative teamwork and an exemplary patient and family experience.

They are responsible for overseeing daily operations and safe, quality of care for the Emergency Department.

This includes planning, implementing and evaluating activities related to the provision of high quality patient & family centered care services and programs; selecting, hiring and developing staff; working collaboratively with the ED team; and maintaining fiscal accountability.

The ED PCM is instrumental in leading and supporting the growth and maintenance of relationships with internal, cross-site and external stakeholders, collaborating with inpatient and support service managers to identify and collaboratively develop process improvement strategies with a goal of system optimization.

This role is critical in supporting partnerships with EMS, Police and other community partners, and the MH-LHIN.

Qualifications Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability,



respect and compassion which guide our individual behaviours and attitudes.

Bachelor of Nursing Degree Current registration with the College of Nurses of Ontario Masters prepared or evidence of substantial completion preferred A minimum of 3 years of progressive leadership in a similar hospital environment Emergency Department clinical experience preferred Excellent leadership skills Excellent computer skills including proficiency with Microsoft Office applications including Word, Excel and Power

Point Excellent human resource management skills including recruitment and retention of staff Excellent budgeting and financial management skills including a demonstrated ability to forecast plan and monitor the operating and capital equipment budget.

Demonstrated commitment to continuing education Demonstrated ability to motivate and inspire others towards qualified excellence Superior verbal and written communication skills Demonstrated change management skills Excellent customer service skills Demonstrated ability to foster team building Demonstrated ability to create and sustain trust with peer leaders & health system partners Strong conflict resolution skills Patient and family engagement approach Self-directed, courageous with demonstrated embodiment of Halton Healthcare core values Satisfactory employment and attendance record required Additional Information Hours: Monday to Friday, hour Days (Hours are subject to change based on operational needs) Salary: $ - $ per hour

📌 Patient Care Manager (Oakville)
🏢 Halton Healthcare
📍 Oakville