Contribute to patient care with Felix as a Customer Experience Coordinator. Engage with patients through chat and email, providing personalized support and solutions in a remote Canadian setting.Felix is a leading digital healthcare company seeking a detail-oriented Coordinator to enhance patient interactions. In this role, you will support patients through their healthcare journey, working collaboratively with various partners. Your ability to think critically, address concerns promptly, and ensure patients feel valued will be key to your success.Key Responsibilities:Provide personalized support via chat and emailCollaborate with pharmacy and medical partnersGuide patients through onboarding processesIdentify and improve AI-generated responsesCapture and share patient insights across the organizationRequirements:Experience in customer-facing roles, high volume preferredFamiliarity with Intercom Helpdesk or similar toolsBackground in telehealth or digital health is a bonusStrong communication with precision and warmthSelf-directed problem-solving skills are essentialSupport Felix in making healthcare accessible and enjoyable for all Canadians.