About Myriad Information Technology Solutions
Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions, business continuity, compliance, and strategic technology consulting to organizations throughout the Fraser Valley and British Columbia.
Our mission is simple : Deliver exceptional technology solutions while building long-term trusted relationships with our clients.
Everything we do is guided by our E.L.I.T.E. Core Values:
Excellence – We set high standards and consistently deliver exceptional results.
Loyalty – We build lasting relationships through trust and commitment.
Innovation – We embrace modern technologies and continuous improvement.
Transformation – We help organizations evolve through technology.
Ethics – We act with integrity in every decision and interaction.
As we continue to grow, we are seeking a highly experienced Senior IT Systems Administrator who can lead projects, solve complex technical challenges, mentor junior technicians, and help elevate the technical maturity of both our clients and our team.
Position Overview:
This is a senior-level technical role within our service organization.
You will operate as a Tier 2/3 escalation resource while leading infrastructure projects, cloud migrations, security initiatives, and modernization efforts across multiple client environments.
The ideal candidate is comfortable owning issues from beginning to end, communicating directly with clients, and making strategic technical recommendations that improve security, reliability, and operational efficiency.
You should thrive in a fast-paced MSP environment and be capable of managing multiple client priorities simultaneously.
This position is in-person at our Chilliwack office and requires occasional travel to client locations throughout the Fraser Valley and Lower Mainland.
Key Responsibilities:
Technical Leadership
Act as the Tier 2/3 escalation point for complex technical issues.
Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments.
Conduct root cause analysis and implement long-term corrective actions.
Mentor and support junior technicians and helpdesk staff.
Create and maintain technical standards, SOPs, knowledge base articles, and documentation.
Design, deploy, and manage Microsoft 365 environments from initial implementation through ongoing optimization.
Lead Exchange Online,



SharePoint Online, Teams, OneDrive, and Entra ID deployments and migrations.
Design and deploy Microsoft Intune solutions for device management and security.
Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies.
Architect hybrid cloud and on-premises environments.
Infrastructure & Networking
Install, configure, and support Windows Server environments.
Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms.
Deploy and maintain network infrastructure including: Firewalls
Managed switches
VLANs
VPNs
Wireless systems
Network security solutions

Cybersecurity & Compliance
Implement cybersecurity best practices across client environments.
Support SOC 2, CyberSecure Canada, PIPEDA, and industry compliance requirements where applicable.
Conduct security reviews and recommend risk mitigation strategies.
Assist with incident response and security remediation activities.
Projects & Professional Services
Plan and execute Microsoft 365 migrations
Cloud transitions
Infrastructure modernization projects
Backup and disaster recovery implementations

Coordinate with vendors and stakeholders to ensure successful project delivery.
Complete project documentation and technical handoffs.
Service Delivery Excellence
Manage tickets, projects, and documentation within PSA and RMM platforms.
Ensure SLA compliance.
Maintain accurate and detailed time entries.
Deliver exceptional client service and professionalism at all times.
Required QualificationsExperience
10+ years of hands-on IT experience
Minimum 5 years working within a Managed Services Provider (MSP) environment
Proven experience managing multiple client environments simultaneously.
Proven experience leading technical projects and migrations.
Microsoft Expertise
Demonstrated expertise with:
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
OneDrive
Conditional Access
Identity & Access Management
Infrastructure & Networking
Strong experience with:
Windows Server 2016/2019/2022/2025
Active Directory
Group Policy




DNS and DHCP
Hyper-V and/or VMware
Firewalls
VLANs
VPNs
Switching
Wireless networking
Backup & Recovery
Experience with:
Veeam
Business continuity planning
Disaster recovery testing
Backup monitoring and remediation
Tools & Automation
Experience with:
RMM platforms
PSA systems
Microsoft PowerShell
Automation and scripting
Documentation platforms
Professional Skills
Exceptional troubleshooting abilities
Robust organizational and time-management skills
Ability to explain technical concepts to non-technical users
High level of accountability and ownership
Location Requirements
Must currently reside within the Fraser Valley
Must be willing to commute to Chilliwack daily
Must possess a valid BC Class 5 Driver's License
Must have access to a reliable vehicle
Preferred Certifications
The following certifications are preferred:
Microsoft
MS-102 Microsoft 365 Administrator
AZ-305 Azure Solutions Architect
SC-300 Identity and Access Administrator
SC-200 Security Operations Analyst
Additional
CompTIA Network+
CompTIA Security+
Veeam VMCE
Cybersecurity certifications
Additional Requirements
To ensure a fair and efficient hiring process, all applicants selected for further consideration will be required to complete:
1. Automated Video Interview
Candidates must complete a recorded video interview that evaluates:
Problem-solving approach
Technical experience
Client-facing professionalism
Alignment with Myriad's E.L.I.T.E. Core Values
2. Technical Assessment
Shortlisted candidates may be asked to complete:
Networking assessments
Successful candidates will be required to pass:
Criminal Record Check
Professional Reference Checks
Extended Health Care
Vision Care
Paid Time Off
Paid Training & Professional Development
Certification Reimbursement
Casual Dress
Company Events
Mileage Reimbursement
On-Site Parking
Work with Cutting-Edge Cloud, Cybersecurity, and AI Technologies
Why Join Myriad?
We're not looking for someone to simply close tickets.
We're looking for a technical leader who wants to help shape client environments, contribute to continuous improvement, mentor others, and play a meaningful role in the growth of one of the Fraser Valley's highest-rated technology companies.
If you are passionate about technology, committed to excellence, and thrive in an MSP setting, we'd love to hear from you.

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📌 Senior IT Systems Administrator (MSP) (British Columbia)
🏢 Myriad Information Technology Solutions Inc. - Myriad Technologies
📍 British Columbia