Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771
Job Type: Contract

Positions to fill: 2

Job End Date: Nov 01, 2027

Pay Rate: Hourly: Negotiable

Job ID: 155525

Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture

Join a team supporting contact centre architecture initiatives within a large banking setting. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home

-160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa

12 month

Must Haves

2+ years as an IT Architect or 4+ years of prior Lead Developer experience

Experience defining solution sets from requirements

Proficiency with Jira and Confluence

Advanced MS Office usage including Word, Excel, PowerPoint, and Visio

Degree or Diploma

Nice to Have

Contact centre experience including IVR flows, desktop solutions, or telecom

Experience with Agentic AI solutions

Amazon Solution Architect certification

Experience within banking, financial institution, or medical environments

Responsibilities

Design migration solutions for contact centre environments

Contribute to AI-related project support activities

Define solution sets from business requirements

Present solutions to large stakeholder groups in virtual and in-person settings





Collaborate with internal and external stakeholders

Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture

Join a team supporting contact centre architecture initiatives within a large banking environment. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home

-160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa

12 month

Must Haves

2+ years as an IT Architect or 4+ years of prior Lead Developer experience

Experience defining solution sets from requirements

Proficiency with Jira and Confluence

Advanced MS Office usage including Word, Excel, PowerPoint, and Visio

Degree or Diploma

Nice to Have

Agile experience

Contact centre experience including IVR flows, desktop solutions, or telecom

Experience with Agentic AI solutions

Amazon Solution Architect certification

Experience within banking, financial institution, or medical environments

Responsibilities

Support architecture initiatives for contact centre platforms

Design migration solutions for contact centre environments

Contribute to AI-related project support activities

Define solution sets from business requirements

Present solutions to large stakeholder groups in virtual and in-person settings

Collaborate with internal and external stakeholders

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Junior Application Architect(2+ years of experience) to support contact centre migration design and (Ontario)
🏢 S.I. Systems
📍 Ontario