Join Alphanumeric as a Bilingual Customer Care Specialist (English/French) in a fully remote setting. Support major pharmaceutical products and enhance patient care while working from home.In this role, you will provide vital support for diabetes, obesity, and rare diseases products to patients and healthcare professionals. The position is focused on delivering an optimized service experience in a contact center environment, upholding the highest standards of quality and compliance. Previous Pharma/Biotech experience is preferred as you assist with inquiries, identify adverse events, and maintain accurate documentation.Key Responsibilities:Respond to inbound calls, chats,



and emails professionallyProvide information regarding pharmaceutical products to patientsAssist with temperature excursion inquiries as neededDocument relevant information in CRM systemsIdentify and report any potential Adverse Events or PQCsRequirements:Fluency in English and French requiredMinimum of 2 years experience in Pharma/BiotechExperience using Salesforce and Vonage preferredStrong telephone soft skillsAbility to thrive in quick-paced environmentsSupport pharmaceutical excellence from a remote location while utilizing your bilingual skills to enhance patient experiences!

📌 Bilingual Customer Care Specialist (French/English) — Remote - Remote (Winnipeg)
🏢 Alphanumeric
📍 Winnipeg