Job#: 3053773 Job Description: Senior Program Manager, Salesforce Transformation Location: Toronto, Ontario Duration: Initial 12-month contract with potential extension Job Type: Contract Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needs About the Opportunity A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation.

This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.

Key Responsibilities · Lead the overall Salesforce transformation and platform reset from a technology delivery perspective. · Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities. · Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement. · Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins. · Oversee data migration planning and delivery, including the identification and transfer of required program and operational data. · Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership. · Provide explicit program updates, risks, decisions, and recommendations to senior executives. · Translate complex technical information into concise, business-focused communication for nontechnical stakeholders. · Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk. · Perform hands-on project planning and tactical delivery activities when required. · Help transition the organization from one-off platform configurations to a repeatable and standardized onboarding model. · Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.





Must-Have Qualifications · Demonstrated experience leading a major Salesforce implementation or transformation. · Strong experience overseeing complex data migration workstreams. · Proven success leading large-scale business and technology transformations. · Experience managing multiple technology workstreams, Project Managers, and cross-functional delivery teams. · Strong program governance, project planning, risk management, and dependency management capabilities. · Executive presence with experience presenting technology delivery updates to senior leadership. · Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences. · Experience managing systems integrators, external vendors, and other third-party delivery partners. · Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments. · Confidence to challenge stakeholders, manage competing expectations, and push back when necessary. · Willingness to remain hands-on with plans, schedules, reporting, and day-to-day delivery activities. · Ability to work onsite in Toronto at least two days per week and attend additional in-person meetings when required.

Nice-to-Have Qualifications · Experience within healthcare, pharmaceutical, life sciences, or another regulated industry. · Experience with patient, customer, or client-support platforms. · Experience replacing or consolidating legacy applications. · Experience designing standardized onboarding processes for multiple programs, business units, or external partners. · Experience working with product teams that are developing their Salesforce capabilities. · Background managing transformations within complex enterprise environments such as financial services.





Required Experience · 10+ years of relevant project or program management experience. · Previous leadership of a Salesforce implementation or major Salesforce initiative. · Experience leading complex, enterprise-level business and technology transformations. · Experience overseeing data migration planning, readiness, dependencies, risks, and execution. · Experience working with senior executives, cross-functional business teams, technology leadership, systems integrators, and third parties. · Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.

Education & Certifications · Degree, diploma, or equivalent combination of education and relevant professional experience. · Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset. · Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.

Application Process If interested, please apply directly or contact the Everforth recruitment team for additional information.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly

Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

📌 Senior Program Manager, Salesforce Transformation (Toronto)
🏢 Apex Systems
📍 Toronto