Duration: 12 months to start Location: Onsite - Montreal, Quebec, H2Y 1L6 Join a banking environment supporting mission critical systems and day-to-day technology operations across infrastructure, applications, and security services.

This role focuses on incident management, production support, deployment activities, service restoration, and end-to-end technology support within a 24/7/ operational environment.

The position works closely with development teams and third-party providers to support operational performance, issue resolution, and deployment readiness.

Must Haves Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.

Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.

Technical and/or business functional knowledge of systems, tools, timing, and dependencies.

Technical proficiency gained through education and/or business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Must be Bilingual, French and English.

Responsibilities Works with development teams to build solutions that use enterprise monitoring/logging,



are “self-healing”, and require minimal to zero maintenance.

Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.

Conducts independent analysis and assessment to resolve strategic issues.

Monitors and tracks performance, and addresses any issues.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Leads/Conducts incident recovery and detailed root case analysis.

Deploys manual code to production environment.

Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.

Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.

Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.





Supports deployment activities, managing implementation issues to resolution.

Provides initial triage, investigation and ensures rapid turnaround times on issue/incident resolution.

Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.

Collaborates and engages with the appropriate areas across the bank.

Develops or helps to develop the knowledge assets required for the operation.

Promotes adherence to standards and industry best practices.

Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.

Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Focus is primarily on business/group within the bank; may have broader, enterprise-wide focus.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently on a range of complex tasks, which may include unique situations.

Broader work or accountabilities may be assigned as needed.

📌 Bilingual (French/English) Technical Specialist to monitor and restore mission critical systems using IT operations, monitoring, logging, and alerting processes (Montreal)
🏢 S.i. Systems
📍 Montreal