Is this role right for you? In this role, you will: Lead and drive a customer-focused culture across the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Provide direct support to the Senior Manager, Operations, for day-to-day operations, service delivery, and sustainment.

Monitor and analyze team workload, identify opportunities to optimize support across workspaces, and create capacity for additional value-added work and projects.

Manage end-to-end workplace operations processes while maintaining service-level standards and operational consistency.

Champion a high-performance environment by supporting recruitment, retention, employee development, succession planning, and team engagement.

Develop and motivate the team by fostering a diverse, equitable, and inclusive work environment.

Track and report on service volumes, trends, space capacity, activities, and overall sustainment using centralized tools.

Manage relationships with Real Estate, building operators, property managers, external vendors, partners, and leaders to support premises improvements and operational needs.

Ensure business partner requests, concerns, issues, and complaints related to buildings, premises, and workplace services are addressed promptly and proactively.

Support employee engagement events and activities for the team and employees working within the Bank’s spaces.

Support all aspects of the workplace environment, both in person and virtually, through platforms such as MS Teams, Viva Engage, Share

Point, and other workplace tools.

Apply sound judgment to identify, troubleshoot,



and resolve complex functional and operational issues.

Lead Workplace Leadership Committees with stakeholders to review the current state of the space and align on employee experience and operational objectives.

Serve as a primary point of contact for escalations related to facilities, technology, amenities, behaviours, security access, keys, storage, and other workplace requests.

Manage administrative and financial activities, including invoice approvals, expense processing, budget control, cost savings, expense tracking, KPI reporting, and HR-related accountabilities.

Support Business Continuity, Occupational Health and Safety, Fire and Safety requirements, incident management, and compliance with Bank standards.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: University Degree in Business Administration or 5+ years of related experience, including experience leading a team.

Strong knowledge and understanding of workplace operations, departmental policies, procedures, service standards, and controls.





Strong organizational skills with the ability to set priorities, manage time effectively, and work within tight deadlines.

Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external partners.

Experience coaching, developing, and motivating teams in a service-oriented environment.

Valuable knowledge of Bank HR policies, practices, legal requirements, supervisory techniques, and conflict resolution approaches.

Ability to analyze data, identify trends, recommend improvements, and support continuous improvement initiatives.

Strong problem-solving skills with the ability to manage escalations, identify root causes, and implement practical solutions.

Excellent Microsoft Office skills, with strong proficiency in Excel, Power

Point, data management, MS Teams, Share

Point, Viva Engage, and Power BI.

What’s in it for you? An inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.

The opportunity to lead a team that directly supports the employee experience across modern workplace spaces. A role where you can make a meaningful impact on workplace operations, service delivery, employee engagement, and operational effectiveness.

Exposure to cross-functional partners across Real Estate, building operations, security, HR, technology, finance, procurement, and business lines.

Opportunities for learning, development, coaching, and leadership growth through projects, secondments, and continuous improvement initiatives.

📌 Manager, Workplace Operations - 12-Month Contract (Toronto)
🏢 Scotiabank
📍 Toronto