Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform. In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.Important Information:The overall hiring salary range for this position is $45,000 to $55,000 annually.This position is for an existing vacancyWe do not use AI to screen, assess, or select applicantsPosition ScopeWe are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor,



and be able to adapt into a growing and changing environment.Job requirementsFrench language skill (spoken and written) is a mustCollege/University DegreeExceptional analytical and problem-solving skillsA passion for exploring new software, ability to grasp new concepts and learn quicklyExtremely detail oriented with the ability to manage and prioritize workflowFacilitate communication of information between team members and Product GroupsPrevious technical support experience or customer service experienceAble to operate in a fast-paced environmentTeam-player, strong work ethic and a positive attitudeJob responsibilitiesAnswer client queries and provide basic direction and training on common issuesTriage product queues and prioritize issues according to their severityConduct web meetings with customers to gather information for investigative purposes or to provide assistanceTest and duplicate issues in order to document and demonstrate the problem to other teams such as programmingParticipate in project and team meetings; interacting and collaborating with team membersLeverage and contribute to the Knowledge Base to assist with the resolution of issuesRelay feedback to Product Managers so that the product can be improvedProvide feedback to supervisors and managers regarding processes that are unclear and need to be changedAnswer client queries and provide basic direction and training on common issuesTriage product queues and prioritize issues according to their severityConduct web meetings with customers to gather information for investigative purposes or to provide assistanceTest and duplicate issues in order to document and demonstrate the problem to other teams such as programmingParticipate in project and team meetings; interacting and collaborating with team membersLeverage and contribute to the Knowledge Base to assist with the resolution of issuesRelay feedback to Product Managers so that the product can be improvedProvide feedback to supervisors and managers regarding processes that are unclear and need to be changedThis role is for you if:You would rather spend most of your time on challenging issues rather than handling simple support requestsYou want to engage in a team-oriented environment with helpful co-workers and accessible leaders and managersYou prefer to work for a company that listens to its staff and continues to work toward being a Excellent Place To WorkPaid vacation and personal daysTownhall meetings where all employees are encouraged to participate in open discussionsOutdoor lunch space, including picnic tablesAn active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)Health and wellness webinarsRRSP Matching Program after 2 years of employmentExperience in a rapidly growing, socially responsible corporation#J-18808-Ljbffr

📌 Analyst, Product Support (Winnipeg)
🏢 Applanix
📍 Winnipeg