IT Client Account ManagerPermanentDepartment: International Account Management30 Adelaide Str, East Toronto, Ontario, M5C 3G9, CanadaNumber of Positions: 1Role OverviewThe IT Client Account Manager – International – is responsible for providing leadership and mentoring to the Client Account Management team. They also act as a liaison between the client, business operations and IT to investigate client specific issues and questions. Consulting could include sales support, new product configuration support, client onboarding, training and any other client JAD discussions. Ability to communicate concisely and directly with C‑Suite roles, internally and on client’s side.Role ResponsibilitiesPlan and execute client requirements in collaboration with all internal and external clients to oversee the delivery of superior customer service in alignment with the client’s strategic goalsInteracts directly with business partners, developing and maintaining a strong on-going relationship; always looking for opportunities to improve client satisfaction and experienceInteracts directly and indirectly with business operations, clients and regulatory, statutory and industry standards bodies to understand and document business requirements for client consumptionActively participate in the development and discussion of operational enhancements to improve the client experienceOversee the implementation of recent processes, policies and special initiatives to enhance and support business needsIncident ManagementActs as a first‑time resolution team member through ticket and analysisManage Communications to Europe Senior Management of Severity 1 and 2 TicketsMaintain logs to track issues and long term actions/solutions, aging tickets and Problem TicketsTrend AnalysisWorks closely with Business Operations and IT organization,



always ensuring client expectations are being metProvide guidance and support on HLE and SOW requests on occasionProject ManagementManage small projects deemed to be less than 20 days effort by the Project Management teamFund Mergers/Rollovers/ConversionsFunctionality ActivationSimple and Complex Fund launches and other fund initiativesCo‑ordinate and Manage Pre‑Release Fixes and EnhancementsBusiness Analysis as requiredProvide UAT Support as neededWhen required, assists in developing test strategy, plans and test casesWorks with the business to educate them on IFDS products and capabilities, conduct demonstrations and provide product training as requiredWorks closely with IT to complete various technical documentation initiativesCoordinates client requests, to ensure delivery is in accordance with client expectationsActs as backup for Relationship Manager and DirectorKey ContactsReporting directly to the Director of International Client Services, this role also collaborates with other members of the team, internal stakeholders and external partners/clients.Minimum QualificationsSolid knowledge of financial mutual fund record keeping systems and transfer agency operationsStrong knowledge of the mutual fund industryPost‑secondary education in a related disciplineMinimum 3 years’ experience in the financial service industry in a client facing roleDemonstrated proficiency in communicating complex business solutions with internal stakeholders or clientsSolid technical knowledge of IFDS applications (including iFast Web,



NSCC etc.)Extensive experience working with IFDS tools and clients (understands the full picture)Strong Change Management capability (ADKAR)Able to handle or lead (as appropriate) complex projects major changesStrong interpersonal/negotiation skills and ability to influence othersAble to present/discuss solutions at a high level to existing and potential clientsHighly analytical with a very high degree of attention to detailStrong research / information gathering / analytical and problem‑solving skills – takes a logical approach to analyzing problems. Systematically researches information and explores alternatives to solve problems.High level of competency with MS suite, including but not limited to; Excel, Visio, Word, Powerpoint.IFIC Operations and Procedures course (asset)Working knowledge with International client base, European regulations (CSSF, CBI) would be an assetAODA StatementIFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.Salary RangePay Range (CAD $): 81,000 – 102,000IFDS ProvidesTotal Rewards:IFDS offers a comprehensive, competitive compensation & benefits packageWork‑Life Balance:IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATHProfessional Development:IFDS offers continuous learning opportunities, leadership development & training programsInclusive Culture:Our inclusive work environment supports equity and values diversityWellness Programs:Access to a variety of wellness initiatives, mental health support, and employee assistance programsCommunity Engagement:Participate in volunteer opportunities and give back to our community through our various social care programs#J-18808-Ljbffr

📌 It Client Account Manager - C$81,000 - C$102,000 A Year (Winnipeg)
🏢 IFDS
📍 Winnipeg