Select how often (in days) to receive an alert:Title: Senior Analyst - Business Support Strategy & Incident ManagementRequisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:Providing day-to-day support for incident management and operational activities (80% of the role).Supporting end-to-end processes for key strategic initiatives (20% of the role).Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture!Is this role right for you? In this role,



you will:Conduct independent research to address issues collaborating with business and technology.Craft explicit and timely stakeholder updates and communications related to incidents.Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.Analyze service trends to enhance reliability and efficiency.Communicate key results, risks and business insights to senior business and technology stakeholders.Cultivate strategic relationships across diverse and global stakeholders.Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment planProvide feedback mechanisms for client groups and business line partners to improve supportChampion a customer focused culture to deepen client relationships and leverage broader

📌 Senior Analyst - Business Support Strategy & Incident Management (Toronto)
🏢 Scotiabank
📍 Toronto