The Role Reporting to the Author Engagement Manager, the Author Engagement Coordinator will work with independent authors who publish through Kobo Writing Life (KWL), Rakuten Kobo’s self-publishing platform.

In this role, you will balance author care, strategic merchandising, and content marketing initiatives to help our authors reach global readers.

This role is an exciting opportunity to join a dynamic team dedicated to supporting and growing the indie author community.

Responsibilities: Provide high-quality, timely assistance to authors via Intercom, ensuring a best-in-class user experience Collaborate with the KWL team on the KWL blog, podcast, and newsletters, using analytics to drive relevant content decisions Support the Author Engagement Manager in executing merchandising initiatives Partner with the wider KWL Team on creative initiatives to drive community growth and strengthen author loyalty Required qualifications: College/university diploma or equivalent course study, ideally with a focus on publishing, book selling or digital media/content, or other book related experience (for example: working at a bookstore, running a book blog/Bookstagram/Book

Tok) Detail and task-oriented, with strong research and organizational skills.





Excellent written and verbal communication skills Ability to juggle many projects and priorities simultaneously Creative thinker with ideas on how the platform can further develop and diversify Self-starter and motivated to work independently as well as within a team Bonus: An interest in writing is a plus Nice to Haves: A strong interest in bookselling, e-commerce, and digital reading A passion for self-publishing and the prospect of working with indie authors Experience in customer service with the ability to answer questions and concerns gracefully Confident computer skills: you don’t have to have used our programs before, but should be confident in your ability to learn quickly Experience with Excel, Google Sheets, and Google Analytics (or similar dashboards) Entrepreneurial mindset with a “DIY” approach to problem-solving.

Comfort asking questions and working independently in a rapid-paced environment.

The Perks: Flexible hours and hybrid remote working environment Subsidized in-office lunches Four extended long weekends in the summer Full benefits starting from your first day Paid Volunteer days, unlimited sick days, and 3% RRSP matching Work From Anywhere Program for up to 3 months (90 days) Lifestyle spending account Talent and development training budget Free Kobo device + free weekly e-book or audiobook Weekly Kobo Spark sessions Maternity/paternity leave top up Dog friendly office

📌 Author Engagement Coordinator (Toronto)
🏢 Rakuten Kobo
📍 Toronto