Elevate employee satisfaction as a Bilingual Customer Service Specialist in HR support. Provide rapid and friendly service to team members across Canada via various communication channels. This role involves responding to inquiries from employees, primarily focusing on human resources topics. You will leverage your problem-solving skills to offer supported solutions while building lasting relationships across teams. With a strong emphasis on delivering excellent service, this position is crucial in enhancing the overall employee experience. Key Responsibilities:
- Respond to employee inquiries via phone and ServiceNow
- Serve as the first HR point of contact for inquiries
- Provide clear information on HR policies and procedures
- Escalate complex issues to Level 2 technicians
- Assist in creating a positive employee experience Requirements:
- Minimum 1 year customer service experience
- Experience preferred in a call center environment
- Bilingual in French and English, spoken and written
- Ability to manage multiple systems and communications
- Strong relationship-building skills Become a vital part of our team, enhancing employee interactions through exceptional service. #J-18808-Ljbffr

📌 Bilingual Customer Service Specialist - Hr (Montreal)
🏢 Tracti.on
📍 Montreal