Start your journey with Stingray as a Digital Signage Support Specialist based in Montreal. Resolve complex escalations and contribute to enhancing customer experience.As part of Stingray's Customer Support division, you will be the key resource for technical challenges involving digital signage. We seek someone who thrives in a fast-paced setting and possesses both technical knowledge and strong organizational skills. You will handle escalations, perform troubleshooting, and ensure proper documentation, all while working closely with support teams.Key Responsibilities:Lead resolution of Level 2 support escalationsPrepare and dispatch technician work scopes effectivelyInvestigate digital signage hardware/software issues autonomouslyUpdate and maintain technical documentation for support clarityCollaborate with team members on escalating requestsRequirements:Minimum 2 years in a technical support backgroundExpertise in networking and digital signage softwareHands-on experience with relevant hardware typesBilingual in French and EnglishAutonomy and adaptability in a changing environmentChannel your passion for technology and customer support at Stingray in Montreal.

📌 Montreal Digital Signage Support Specialist
🏢 Stingray
📍 Montreal