Job#: 3055722 Job Description: Senior Business Systems Analyst, Service

Now ITAM Apex Systems is hiring a Senior Business Systems Analyst with strong Service

Now IT Asset Management (ITAM) experience to support a major financial services organization.

Contract: 6 months, with potential for extension in 6-month increments Location: Toronto, ON, Hybrid Onsite: Tuesdays plus the second Friday of each month.

Onsite requirements may change based on business needs.

Hours: Full-time, 40 hours/week Industry: Financial Services Senior ITAM Governance Analyst / Business Systems Analyst This individual must: Have certifications with Service

Now ITAM (HAM and SAM) and CMDB, plus general SN platform experience Have actively been a part of a mutli-phased Service

Now ITAM Implementation for HAM and or SAM Be fully familiar with all HAM and SAM modules, processes and workflows Understand the SN Architecture of SN ITAM Is experienced with SN documentation and official processes for ITAM (HAM/SAM) and has documented processes and guides/SOPS for ITAM in the past Position Overview The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and Service

Now ITAM initiatives.

This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.

Key Responsibilities Support ITAM governance frameworks, policies, standards, and controls Gather and document business requirements, process maps,



and functional requirements Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities Support IT general controls, compliance initiatives, and audit requirements Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements Support Service

Now ITAM initiatives, including HAM, SAM, and CMDB Develop reporting, dashboards, and executive-level presentations Required Qualifications 5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst Strong experience with IT Asset Management (ITAM) Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM) Experience gathering business requirements and documenting processes Knowledge of IT governance, risk management, compliance, and IT general controls Strong understanding of asset lifecycle management Experience with Service

Now ITAM, HAM, SAM, and/or CMDB Strong analytical, problem-solving,



and stakeholder management skills Advanced Excel and reporting experience Excellent written and verbal communication skills Preferred Qualifications Experience within financial services or other regulated environments Experience supporting ITAM maturity or transformation initiatives Exposure to EOL/EOS governance ITIL and/or IAITAM certification Experience supporting audits and regulatory reviews Certifications are: Certified System Administrator (CSA) Certified Implementation Specialist – Software Asset Management (CIS-SAM) : Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) : Micro-Certification – Asset Models Management Apex pay scales are determined by role, experience, skill set, and location.

For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $$ Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive perks package.

Our commitment to excellence is reflected in many awards, including Clearly

Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

📌 Senior Business Systems Analyst, ServiceNow ITAM (Toronto)
🏢 Apex Systems
📍 Toronto