Job Description
Insight Global is seeking a Disability Management Specialist to join a leading organization in the HR and Total Rewards space.

This individual will be responsible for managing disability, medical leave, workplace accommodation, and return-to-work cases from intake through resolution.

Acting as a key liaison between employees, leaders, insurers, healthcare providers, payroll, and external agencies, the Disability Management Specialist will support employees through various leave and disability programs while ensuring compliance with applicable legislation and company policies.

The successful candidate will bring robust case management experience, a compassionate employee-focused approach, and the ability to navigate complex disability and accommodation cases while balancing business needs and employee well-being.

Responsibilities
Manage a caseload of short-term disability (STD), long-term disability (LTD), medical leave, workplace accommodation, and return-to-work cases from initiation through closure.

Serve as the primary point of contact for employees and people leaders regarding disability and leave programs, processes, timelines, and required documentation.

Coordinate disability claims with insurance providers, payroll, HR business partners, healthcare practitioners, and external stakeholders.

Guide employees through Employment Insurance (EI) sickness benefits, including application requirements, benefit coordination, and transitions between EI and employer-sponsored programs.

Review medical documentation and functional abilities information to assess restrictions, limitations, and accommodation requirements.

Develop and implement individualized accommodation and return-to-work plans, including modified duties, graduated return-to-work schedules, and workplace adjustments.





Support workers' compensation claims management, including documentation, reporting, return-to-work planning, and coordination with provincial compensation boards.

Monitor case progress, proactively identify barriers to recovery or return-to-work, and escalate complex matters when required.

Maintain accurate and confidential case files, documentation, status updates, and correspondence within company systems.

Provide guidance and coaching to leaders on disability management best practices, accommodations, and employee communications.

Collaborate with insurers, rehabilitation specialists, healthcare providers, legal counsel, and third-party disability management vendors.

Ensure compliance with applicable employment standards, human rights legislation, privacy requirements, disability management practices, and workers' compensation regulations.

Track leave and disability metrics, analyze trends, and provide recommendations to enhance employee wellness and disability management programs.

Support continuous improvement initiatives, audits, process enhancements, and employee education programs related to disability management and workplace accommodations.

Skills and Requirements
3+ years of experience in disability management, employee leaves, workplace accommodations, workers' compensation, benefits administration, HR, or a related field.

Demonstrated experience managing disability and medical leave cases, including STD, LTD,



accommodations, and return-to-work programs.

Knowledge of Employment Insurance (EI) sickness benefits, Records of Employment (ROEs), benefit coordination, and disability claim processes.

Strong understanding of Canadian employment standards, human rights legislation, duty to accommodate requirements, privacy legislation, and workers' compensation programs.

Experience interpreting medical documentation and translating restrictions and limitations into practical workplace accommodations.

Excellent case management, organizational, documentation, and prioritization skills.

Strong verbal and written communication skills with the ability to engage effectively with employees, leadership teams, medical professionals, insurers, and external agencies.

Demonstrated ability to handle sensitive and confidential information with professionalism, empathy, and discretion.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Disability Management Specialist (Surrey)
🏢 Insight Global
📍 Surrey