Overview

Languages

English

Education

- Bachelor's degree

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use,



performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents

Additional information

Security and safety

- Criminal record check

Work conditions and physical capabilities

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail

Personal suitability

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Team player

Benefits

Health advantages

- Dental plan
- Disability benefits
- Health care plan

Financial benefits

- Life insurance

📌 user support technician (Thornhill)
🏢 Geekplus Canada Limited This link will open in a new window
📍 Thornhill