Reporting to the AVP, Head of Portfolio Data & Analytics, the role of Business Strategic Insights [Retail Deposit] Lead will support aspects of Manulife Bank's Deposit product success including strategic positioning, system enhancements, sales generation and retention improvement.

This role will work closely with the Sales and Product teams, Treasury, as well as other supporting organizations.

The candidate will leverage best practices in business analysis, strategic consulting and reporting working within the Data & Analytics team.

The ideal candidate will have a strong background in business knowledge, mathematics, and banking.
**Position Responsibilities:**
Individual Responsibilities
Develop and maintain analytical frameworks to assess deposit portfolio performance, including balance trends, rate sensitivity, product mix, and customer segmentation (40%)
Produce independent strategic analyses and business cases to support deposit growth initiatives, new product opportunities, and competitive positioning (20%)
Translate complex data into transparent, decision-ready insights and executive-level presentations for senior leadership and business stakeholders (20%)
Monitor macroeconomic conditions, interest rate movements, and competitive landscape to proactively identify risks and opportunities for the deposit business (10%)
Partnership with the reporting and analytics team on design and maintenance of deposit performance dashboards and reporting tools, ensuring timeliness and relevance (5%)
Independently scope and execute strategic projects from problem definition through to recommendation and implementation support (5%)
Maintain a strong understanding of relevant regulatory requirements (e.g. OSFI liquidity guidelines, FCAC framework) and ensure analyses reflect compliance considerations
Shared Responsibilities
Collaborate with Finance, Treasury, and Product teams to align deposit strategy with funding targets, balance sheet objectives, and profitability goals
Partner with Marketing and Digital Delivery teams to support campaign planning, channel optimization, and customer experience improvements tied to deposit growth
Contribute to the annual strategic planning and budgeting process by providing analytical input and scenario modelling in coordination with business unit leaders
Work jointly with Risk and Compliance to assess product or pricing changes against regulatory and risk appetite constraints
Support cross-functional working groups and initiatives where deposit strategy intersects with broader retail banking priorities
Participate in knowledge sharing and peer review of analyses across the strategy and analytics team to maintain quality and consistency of insights
**Required Qualifications:**
Post-secondary education in Business, Economics, or Mathematics
Prior experience in Business Analysis, Change Management, or Strategy consulting




Demonstrated ability to communicate complex problems in a clear and concise manner to senior colleagues
3-5 years experience as a Business Analyst in a previous role
Strong Excel or PowerBI Skills (VLOOKUP, Pivot Tables, etc.)
Advanced Analytics & Financial Acumen – strong quantitative and modelling skills combined with a solid understanding of retail banking economics, deposit products and balance sheet fundamentals
Strategic Thinking & Insight Generation – Ability to structure complex business problems, synthesize data into clear “so what” conclusions, and translate findings into forward-looking recommendations that drive decisions
Executive Communication & Storytelling – Produces compelling, decision-ready materials for senior audiences and can confidently present and defend analysis, turning complex findings into clear and concise narratives
Cross-Functional Collaboration & Influence – Build credibility and works effectively across Finance, Treasury, Product, Risk, and Marketing to align strategy with business objectives, without relying on direct authority
**Preferred Qualifications:**
Previous experience in banking industry is an asset
Experience with SQL and/or Python with background in Jira/Confluence is an asset
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este),



orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$73,725.00 CAD - $122,875.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Business Strategic Insights – Retail Deposits Lead (Waterloo)
🏢 Manulife
📍 Waterloo