The Associate Product Manager, Ecosystem Integrations supports the strategy and delivery of the connections that enable our Get Care and broader Member Experience strategy.

The role works across Product, Engineering, Architecture, Security, Operations, and external partners to deliver consistent, secure, and scalable customer Single Sign-On (SSO) and third-party care vendor integrations.:
**Position Responsibilities:**
**Individual Responsibilities**
**1.

Ecosystem Integration Delivery**
Support end-to-end delivery of customer SSO and third-party care partner integrations, from discovery and requirements through build, testing, launch, and post-launch stabilization.

Coordinate internal and external teams while managing timelines, dependencies, risks, decisions, data exchange, and issue resolution.
**2.

Product Discovery & Requirements**
Translate member, customer, partner, and business needs into clear product requirements, user stories, acceptance criteria, process flows, and journey maps.

Partner with Design, Engineering, Architecture, Security, and CIAM teams to define and validate solutions, including SSO and identity federation requirements such as SAML 2.0 and OIDC.
**Shared Responsibilities**
**1.

Roadmap, Backlog & Prioritization**
Co-manage the ecosystem integration roadmap, backlog, and delivery plan across multiple workstreams.

Prioritize opportunities based on member value, strategic alignment, delivery effort, risk, and reuse while supporting clear ownership and cross-functional alignment.
**2.

Integration Standards, Launch Readiness & Performance**
Contribute to reusable integration patterns for customer onboarding, vendor connectivity, data exchange, monitoring, and operational support.

Coordinate cross-functional launch readiness and monitor adoption, authentication success, reliability, defects, support volume, and member experience to identify opportunities for improvement.
**Required Qualifications:**
Experience: Minimum of five years' experience in Digital Product Management, encompassing identity or SSO integration expertise.

Experience: Two to four years of relevant experience in digital product management, business analysis, technology delivery, platform integrations, or a related role.

Experience supporting SSO, APIs, identity, or third-party integrations is an asset.

Education: University degree or equivalent experience in business, technology, engineering, design, or a quantitative field.

Product Execution: Demonstrated ability to convert ambiguous needs into structured requirements, prioritize work, and support delivery across the product lifecycle.

Technical Fluency: Ability to understand and communicate integration concepts, including APIs, data flows, authentication, SAML 2.0, OIDC, identity providers, environments, testing, and production support.

Cross-functional Collaboration:



Ability to build effective working relationships with business stakeholders, technical teams, control functions, operations teams, and external partners.

Structured Problem Solving: Ability to break down complex problems, identify dependencies and risks, evaluate options, and recommend practical next steps.

Ownership and Accountability: Proactive follow-through, attention to detail, and accountability for outcomes, decisions, and commitments.

Communication: Strong written and verbal communication skills, with the ability to prepare concise product documentation and stakeholder updates.

Learning Agility: Curiosity and willingness to build deeper expertise in digital health, member experience, identity, platform integration, and partner ecosystems.

Bilingualism (English and French) is a strong asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**When you join our team** :
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập
https://www.manulife.com.vn/ .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng.

Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân.

Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo,



đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$73,725.00 CAD - $122,875.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact
[email protected]
for the salary range for your location.

Manulife offers eligible employees a wide array of customizable advantages, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact
[email protected]
for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Associate Product Manager, Ecosystem Integrations (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality