**Are you a self-starter who thrives on solving complex technical and delivery challenges? Are you passionate about bringing teams together to deliver high-quality solutions? If so, then we want to hear from you!**
We are seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting our omni-channel communications and document management platform.

Your leadership will be critical to coordinating work across teams, maintaining delivery momentum, and ensuring technology solutions achieve intended business and customer outcomes.

Our team continues to transform as a digital, customer-centric organization.

As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily.

We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you!
**Position Responsibilities:**
Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review.

Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures in partnership with business and technology stakeholders.

Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum.

Build and maintain integrated program plans that identify milestones, resources, cross-team dependencies, critical paths, and delivery commitments.

Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed.

Establish clear governance, reporting, and decision-making forums to provide stakeholders and leaders with timely visibility into program health, progress, tradeoffs, and outcomes.

Facilitate planning sessions, status reviews, dependency discussions, and retrospectives that result in clear decisions, actions, owners, and target dates.

Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements.

Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment, and documented decisions.

Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution.

Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully.

Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices.

Bring an innovative mindset to improving delivery processes, team collaboration, and technology outcomes.




**Required Qualifications:**
Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role.

Experience with program and project tracking tools such as Jira, Confluence, or similar platforms.

Experience with Agile, hybrid, and traditional program delivery methodologies.

Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas.

Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills.

Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences.

Solid analytical, organizational, problem-solving, and decision-making skills.

Ability to influence without direct authority, create accountability, and drive progress in a matrixed environment.

Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials.
**Preferred Qualifications:**
Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field, or equivalent experience
PMP certified.

Knowledge of life insurance or financial services workflows and regulatory considerations is an asset
**_When you join our team:_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$86,100.00 CAD - $136,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Technical Program Manager (Toronto)
🏢 Manulife
📍 Toronto