The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.

Don Wheaton Chevrolet Buick GMC Cadillac is searching for a recent Service Advisor to expand our professional service team.

ABOUT THE POSITION

- Welcome customers and gather the required information to identify the vehicle repair and maintenance work required
- Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations
- Understand and apply factory and aftermarket warranties
- Recommends additional services based on vehicle history, time and mileage
- Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate and complete vehicle walk-around
- Check vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion
- Verifies the scope of warranty coverage prior to the work being done and ensure appropriate approvals are obtained




- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle
- Utilizes Quorum on all customer work orders
- Preparation and explanation of the work and charges to the customer

ABOUT YOU

- Have a minimum of a minimum of 2+ years of Service Advising experience in a dealership environment
- Requires clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers' descriptions of their vehicle problems and translate into clear instructions for the technicians
- Excellent organizational skills and an ability to effectively prioritize tasks
- Must be able to effectively deal with customers concerns or complaints
- Good understanding of the brand, maintenance and warranty requirements
- Must be computer literate with an ability to use a variety of programs and learn new ones easily

We thank all applicants however only those selected for an interview will be contacted. The pay for this position is based off a commission calculated from services sold to customers.

Job Types: Permanent, Full-time

Benefits:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

📌 Automotive Service Adviser (Edmonton)
🏢 CareerBeacon
📍 Edmonton