Job Description
Our team is seeking Customer Identity Management (CIM) Consultants to support the delivery of a managed service engagement.

This opportunity involves supporting ongoing platform operations, change requests, and application onboarding activities within a customer identity and access management environment.

This role is ideal for professionals with hands-on experience in customer IAM technologies such as Ping Identity, Okta, Transmit Security, or similar customer identity platforms, who are comfortable working directly with clients in a fast-paced managed services environment.

Skills and Requirements
• 3+ years Experience supporting Customer Identity and Access Management (CIAM/CIM) solutions.
• Hands-on experience with at least one of the following:
○ Ping Identity (preferred)
○ Okta
○ Transmit Security
○ Auth0
○ Other comparable customer identity platforms
• Experience supporting production environments through ticket management and change requests.
• Knowledge of authentication and identity protocols such as:
○ SAML
○ OAuth 2.0
○ OpenID Connect (OIDC)
○ MFA
• Strong troubleshooting and analytical skills.

Excellent verbal and written communication skills with the ability to engage directly with clients.




• Previous experience in a managed services environment.
• Experience onboarding applications into customer IAM platforms.
• Understanding of identity governance, customer authentication journeys, and federation concepts.
• Consulting or qualified services experience supporting enterprise clients.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 CIAM Consultant (Vancouver)
🏢 Insight Global
📍 Vancouver