We are seeking a Bilingual End User Technical Support Analyst (English/French) to join a leading enterprise client in the Greater Toronto Area. This role is ideal for a customer-focused IT skilled with strong desktop support experience, excellent troubleshooting skills, and the ability to provide exceptional technical assistance to a diverse user base, including executive-level stakeholders.The successful candidate will provide end-user support across Windows and macOS environments, troubleshoot hardware, software, and network issues, and deliver a high level of customer service in a fast-paced corporate setting.Key ResponsibilitiesProvide Tier 1/Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.Troubleshoot hardware, software, application, and connectivity issues.Support users via phone, email, chat, and remote support tools.Manage incidents and service requests through ticketing platforms.Install, configure, and maintain hardware and software solutions.Escalate complex technical issues to appropriate support teams.Ensure timely resolution of tickets while meeting service level agreements (SLAs).Provide white-glove/VIP support to executive users.Document troubleshooting steps, resolutions, and knowledge base articles.Required QualificationsTechnical SkillsExperience supporting:Windows 10/11 and macOS environmentsDesktops,



laptops, printers, and peripheral devicesMicrosoft Office 365 and enterprise applicationsStrong knowledge of:TCP/IPDNSDHCPVPNWi-Fi and network connectivity troubleshootingExperience with:ServiceNow, Remedy, or similar ticketing systemsRemote support toolsEndpoint management technologies such as Intune, SCCM/MECM, or JAMFPrevious experience in a large enterprise environmentExperience supporting executive and VIP usersBanking or financial services industry experience is considered a strong assetSoft SkillsExcellent verbal and written communication skills in English and FrenchStrong customer service and relationship management skillsAbility to communicate technical concepts to non-technical usersStrong problem-solving and troubleshooting abilitiesAbility to prioritize multiple tasks in a fast-paced environmentProfessional, patient, and customer-centric approachLanguage RequirementBilingualism (English and French) is required.Candidates must be comfortable providing technical support and communicating professionally in both languages.Why Join Us?Hybrid work model - 3 Days Onsite in Scarborough, ONOpportunity to support a large enterprise clientCollaborative team environmentExposure to modern enterprise technologies and IT support practices

📌 Bilingual End User Techncal Support Analyst (Toronto)
🏢 HCL Technologies
📍 Toronto