About In Vita Healthcare TechnologiesIn Vita Healthcare Technologies delivers the world’s most comprehensive human biologics software solutions managing blood, organ, and tissue workflows, enabling unmatched visibility and compliance to improve patient outcomes and save lives. Trusted by blood organizations, organ procurement organizations, hospitals, forensic laboratories, public health agencies, and government institutions worldwide, In Vita's solutions empower organizations to fulfill their mission, optimize operations, and better serve their communities. Learn more at .Job Title:Platform Run Team LeadLocation:Hybrid - Ontario, must be in commutable distance from Downtown Ottawa and/or St. Laurent/East EndReporting to:Head of PlatformHours of work:Typical hours of work are from 8:30 AM until 5:30 PM local time Monday through Friday. Flexibility of Working Hours dependent on location. Additional hours may be necessary as needed. This position is exempt from overtime.Requirement:Fluency in English & FrenchOverview:The role Team Leader is to build the team, capabilities and processes of their functional and domain area in order to ensure business objectives are delivered. This role will primarily focus on MAK.Care, with supporting capabilities across the e Progesa, P. H. S/e Trace Line, Cosmas, and e DRM product lines.Key Responsibilities:Developing and managing a team of technology experts to provide timely and high quality deliverablesEstablishing and improving the team’s processes and proceduresEnsuring the capability of the team to deliver the support needed, creating SOPs,



manuals and training to allow the team to scaleEnsuring the team follow and adhere to regulatory processesEmbedding best practice into the teamMaintaining and documenting policies and procedures in accordance with defined corporate and industry standardsEnsuring customer maintenance support meets necessary SLAs in appropriateCoaching and supporting the team and ensuring collaboration between technology teamsSupervising in resolving problems and escalated incidentsAnalyzing and reporting on team effectiveness and performancePrioritize team activities and ensuring skilled resources available to deliver required outcomesManage discussions and expectations with stakeholders regarding the timing and prioritisation of activitiesProviding detailed information for auditsDelegate tasks to team members and develop their capabilitiesEncourage team work and promote positive communicationObjectives:Decreasing products’ critical problems resolution timePreventing from delivering supplied non-conforming productsConformance to customers’ requirements/specificationsImproving customers’ support servicesImproving customers’ support satisfactionQualifications:Bachelor’s degree and or equivalent professional experience across the relevant domain areaExpertise in the relevant product or functional areaAbility to work unsupervised, operating at a senior management levelService orientation to delight customers and exceed their expectationsAbility to make recommendations to resolve conflicts by using judgment that is consistent with In Vita Healthcare Technologies culture, policies, and proceduresInnovation, Flexibility,



and Adaptability – undertake tasks with a positive attitude and respond well to management and customer requestsGood time management skills and the ability to juggle multiple tasks at onceEffective communication and collaboration skills suitable for liaising with colleagues and customersFluency in English (both verbal and written)Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.Additionally, the employee is regularly required to talk or listen.The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 15 pounds.Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.The noise level in the work workplace is usually moderate.This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.In Vita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.The pay range for this role is:140,000 - 150,000 CAD per year (Hybrid (ON, CA))#J-18808-Ljbffr

📌 Platform Run Team Lead (Quebec City)
🏢 Invitahealth
📍 Quebec City