New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. Responsible for completing the warranty and service package for all bus, coach and charger bids. This includes the analysis of warranty spend to provide proposed warranty costing/accrual for bids and coordination of all Service-related bid requirements including the interpretation of the required warranty data and documentation from both suppliers and customers.

Review the warranty portion of bus, coach and charger tenders indicating approved equals, deviations and clarifications (primary on ZEB and Charger bids). Prepare pricing proposal per bid and establish a self-insured price list for warranty by bus and coach model, key components, and other commercial requirements from customers. Prepare and maintain bid proposal documentation per bid as required (Service Profile, Warranty and Tech Support, Field Support etc).

Participate in pre–pricing, strategy meetings and warranty negotiations within NFI Group and with customers as required. Works to continuously improve the relationship and communication between Service and Sales on new-bid activity to improve speed and quality of response.

Support Customer

Care with warranty term and condition issues/inquiries.



Maintain database for all supplier and New Flyer warranty information and special contractual exceptions, including narratives for bids. Participate with Finance in monthly control and monitoring of warranty provision by contract/model. Liaise with Warranty Recovery and Technical Services staff to ensure current issues are addressed on future bus tenders.

Assist Warranty

Claims and Warranty Parts Administrators as required. Proficient with MS Office (Excel, Word, Outlook) ~ Lead and/or Supervision qualities & experience ~ 2-5 years’ experience in customer service ~ Creative problem-solver who can generate workable solutions and resolve complaints ~ Proficient with Oracle ~ Product knowledge an asset. ~ Excellent customer service skills ~ Competitive Wages.

Paid Holidays Pension Plan

Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at and

📌 Warranty Bids and Contracts Specialist (Winnipeg)
🏢 New Flyer
📍 Winnipeg