This isn't your average pet store. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Even our communities. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests.

This is how we will make a positive impact in our communities and world.

Web Guest Service Representative Web Store

Manager Web Operations The Web Guest Service Representative is responsible for providing optimal customer service by ensuring that all online orders are processed in an exceptionally organized and timely manner, and to meet any customer queries, comments, or complaints over the phone, email, or website chat function. It is the responsibility of the Web Guest Service Representative to ensure the needs of customers are met with the highest quality of experience. To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.

Experience in website management is an asset.



Ability to complete projects while being attentive to the smallest details. Manage communications with customers via email, phone calls, and website chat functions, including questions, comments, and complaints.

Provide quick and effective communication with customers regarding online returns and exchanges. Provide administrative support to the Web Operations department. Any other reasonable tasks as assigned by the Web Operations Manager.

A Day in the Life of a Web Guest Service Representative The job of a Web Guest Service Representative is always agile. On a typical workday, you will do a variety of different tasks, including (1) fielding phone calls, emails, and live chats from online guests; (2) communicating with the stores and assist in any questions that may arise with online and curbside orders; (4) assisting in assigning online orders to the various stores; (6) processing and refunding all online returns; (7) reviewing product reviews and posting them to the website; (8) contacting and filing claims with courier companies; Part Time; Evenings from 4:00 PM to 8:00 PM, Monday to Friday. Evening hours may be subject to change based on operational need.

Hours chosen at the discretion of the Web Order Manager. Position is temporary until February 15, with potential to change into a permanent-part time position.

📌 Web Guest Service Representative (Temporary, Part Time) (Edmonton)
🏢 Homes Alive Pets Internal
📍 Edmonton