Enercare Inc. is one of Canada's largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.If you are ready to become one of our Experts, we would love to hear from you.Role: Technical Product OwnerStatus: Regular, Full TimeReports to: Delivery Lead, Sales PlatformsDepartment: ITLocation: Markham, ONCompensation: $74,817 - $118,211Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.Role SummaryThe Technical Product Owner (TPO) will be responsible for a combination of enterprise platforms that enable end-to-end processing of loan and rental transactions, including application capture, credit evaluation, contract creation, and digital signature workflows. These systems integrate with upstream sales tools and downstream financial systems to support the full lifecycle of customer agreements.This role sits at the intersection of business, technology and vendor delivery - ensuring that enhancements, incidents, and platform evolution are prioritized, executed, and aligned to enterprise value.The TPO acts as the single point of control for what gets built and when,



while ensuring operational stability of critical dealer, billing, and collections workflows.Responsibilities1. Production Support & Incident Triage (Primary Function)Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)Perform hands‐on triage of production issues, including:Reproducing issues across environmentsLog, track, and prioritize issuesCoordinate with vendor where requiredValidate fixes before closureLead triage calls for complex issues involving:Internal teams2. System Configuration & AdministrationPerform hands‐on configuration updates across systems, including:Workflow updates and field configurationsSystem setup (entities, users, access, system codes)Own day‐to‐day system administration, including:User access and security managementEnvironment validation and setupConfiguration testingDetermine:What can be resolved internally via configurationWhat must be escalated to vendorLoan and rental origination flows in EDGEData transitions into ASSETContract lifecycle and downstream processingTroubleshoot issues across the full lifecycle:UI behaviorBackend configurationValidate that workflows operate correctly post‐change or releaseAct as primary technical interface with vendorCreate high‐quality tickets including:Track vendor work to completion:Follow‐upsEscalations when neededValidation of delivered fixesEnsure:Proper ticket triage and classification (incident vs enhancement)Clear acceptance criteria and expected outcomes before vendor handoff5.



Release Validation & QA SupportParticipate in testing and validation of vendor releasesEnsure:Regression impacts are identifiedCore system workflows remain stableWork with QA and business users to:Validate fixesConfirm readiness for productionQualifications:4–7+ years in: Technical Product Owner / Sr. BSA / Technical Administrator roleExperience working with: Vendor‐driven platforms (outsourced development models) and Complex enterprise workflows (financial / contract systems preferred)Strong understanding of: APIs & system integrations, Workflow‐based platforms, Configuration vs custom development trade‐offsExperience with: Backlog management tools and Data flows and process mappingStrong prioritization and decision‐making abilityAbility to translate complex technical concepts to business stakeholdersExperience managing competing stakeholder demands across business unitsEnercare is an equal prospect employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

📌 Technical Product Owner (Markham)
🏢 Enercare
📍 Markham