ResponsibilitiesGuest ExperienceMaintain detailed knowledge of the shopping centre’s services, amenities, stores, locations and promotional activities.Assist guests by providing directions, answer questions, and perform other center‑specific services as needed.Maintain a positive, professional attitude toward guests.Focus on guest engagement, issue resolution, and ensure the Guest Experience team delivers exceptional service standards.Develop and maintain positive relationships with retailers and educate them about the centre’s services, such as the gift‑card refund procedure.Demonstrate strong understanding of digital communication platforms.Maintain accuracy in all guest‑facing communication tools (phone messages, website, social media outlets, pamphlets, directories).Conduct all service functions of the Guest Experience desks.Assume additional responsibilities as assigned.Gift Card ProgramBe an expert on the National Gift Card program.Sell Oxford gift cards in compliance with all Oxford policies and procedures.Assume additional responsibilities as assigned.AdministrativeAssist with day‑to‑day service and administrative tasks related to Guest Experience.Work with Guest Experience Supervisor to maintain Guest Experience needs and training.Assist in execution and training of Guest Experience team members on existing and new programs,



acting as ambassador for all initiatives.Assume additional responsibilities as assigned.QualificationsHigh school completion required; post‑secondary education preferred (hospitality/tourism, marketing, or related program).1 to 2 years of supervisory experience in customer service and/or hospitality.Positive attitude and passion for providing exceptional guest experiences.Effective communication and rapport building skills with guests, retailers, management, service providers, and centre personnel.Ability to work in a rapid‑paced environment, problem‑solve, multi‑task, and maintain professionalism.Adaptability to changing work requirements and ability to re‑prioritize.Strong written and verbal communication skills.Conflict resolution and management skills.Computer skills, including Microsoft Office programs.Effective organizational and time‑management skills.Willingness to work a flexible schedule of days, evenings, weekends, and holidays.Compensation & BenefitsThe expected hourly range for this position is $22.00 to $26.00 per hour.Eligible for an annual Incentive Award pursuant to our Short‑Term Incentive plan and Long‑Term Incentive plan (if applicable).Participation in group benefits and retirement plans – details are included in OMERS & Oxford offer letters.Equal Opportunity EmployerWe are an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process that extends throughout employee experience.#J-18808-Ljbffr

📌 Guest Experience Representative, Lead Hand - $22 - $26 An Hour (Winnipeg)
🏢 Oxford
📍 Winnipeg