Company DescriptionAsset Inventories, Inc., headquartered in Midtown Manhattan, has been a leader in IT staffing and support services since 1992. The company specializes in IT hardware and software support, IT project management, and personnel management, particularly in high-pressure environments such as trading floors. With additional offices in cities across North America, Asset Inventories serves Fortune 100 companies, government agencies, and globally recognized organizations. Their innovative solutions include IT asset management, proprietary cloud-based inventory and tracking software, and custom software development, making them a trusted partner in the IT solutions industry.Role DescriptionThis is a full-time in office role for an Application Support Analyst, based in the New York City Metropolitan Area. The Application Support Analyst will provide technical support for applications, analyze and resolve technical issues, troubleshoot software and system problems, and work closely with teams to ensure the smooth functioning of IT operations. The role also includes ongoing communication with stakeholders to address and resolve user inquiries efficiently.Provide timely resolution of functional and technical issues and escalate incidents through the appropriate chain of commandSupport Sales, Traders, and Front and Middle Office users within the FIC (Fixed Income, Forex and Credit) departmentTroubleshoot functional issues in a complex, multi-application financial environment across regional and global architecturesOperate effectively in a multi-tasking, high-pressure,



and time-sensitive environmentManage crisis situations with clear communication to end users and senior managementProvide functional and technical expertise to deliver maintainable, high-quality solutionsDocument system requirements and maintain support run booksCommunicate with users regarding application outages, releases, and project-related eventsLiaise with development and support teams in Bangalore, New York, Montreal, Paris, and LondonRespond to end users within severity-based SLAs, documenting and tracking cases, issues, and action stepsAdhere to internal IT norms, standards, and processesProvide timely reporting on production and project status to business and IT managementDeliver effective oral and written communication tailored to various audiences and seniority levelsPartner with development teams in New York and Paris as part of a DevOps modelCollaborate with development teams on release management activitiesWork with global support teams in Paris and Asia to ensure consistent, high-quality user supportManage and maintain strong client relationships with the end-user communitySupport trade capture and post-trade applications processing straight-through electronic tradesWork with systems interacting with Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, direct client connectivity,



and voice trading platformsGain exposure to electronic trading execution, order management, market depth aggregation, and regulatory reportingSupport applications deployed across Paris, London, New York, Hong Kong, and Tokyo Profile Strong analytical, problem-solving, and follow-up skillsExcellent verbal and written communication skills across diverse functions and stakeholdersFlexibility and adaptability with the ability to quickly learn new systems and productsProactive and results-oriented mindset with strong prioritization skillsExperience with Fixed Income financial products and trading system environmentsTeam-oriented, client-focused, and open to different ideas and perspectivesAbility to prioritize tasks and manage multiple activities simultaneouslyAbility to perform effectively under pressure in time-sensitive environmentsCompetency in SQLKnowledge of client/server applicationsComfort working in Windows and Unix environmentsProficiency in Microsoft Office tools, including ExcelBilingual proficiency in French and EnglishNice to haveKnowledge of derivative product lifecycle workflowsMiddleware experience with Tibco, RMDS, or Ultra MessagingNetwork-related experienceFI and FX functional knowledgeExperience working in Agile development environmentsMore than three years of experience in a support role facing traders and sales teamsPrior experience working closely with developers or business analystsPrevious experience in the financial industryLANGUAGE: English and French (Bilingual)Pay - CAD 100,000 - 110,000 per year

📌 Application Support Analyst (Bilingual) - C$100,000 - C$110,000 A Year (Victoriaville)
🏢 Asset Inventories
📍 Victoriaville