Duties & Responsibilities

Monitor CCTV surveillance systems and maintain continuous awareness of site activities and security concerns.

Operate control room equipment, security monitoring systems, alarms, and communication devices.

Monitor access control systems and verify authorized entry to the property.

Respond promptly to security incidents, alarms, emergencies, and requests for assistance.

Monitor and coordinate security patrols and communicate relevant information to onsite security personnel.

Maintain accurate and detailed logs of incidents, alarms, suspicious activities, and other occurrences.

Prepare clear, detailed incident reports and maintain proper documentation in accordance with company procedures.

Identify, assess, and report suspicious activities, security breaches, and potential safety hazards.

Communicate effectively with security personnel, site management, clients, and emergency services as required.

Follow established emergency response procedures and assist with coordinating responses to medical emergencies, fire alarms, evacuations, and other critical incidents.

Exercise sound judgment, tact, and diplomacy when handling sensitive or high-pressure situations.

Maintain confidentiality when handling surveillance footage, security information, and incident-related records.

Ensure compliance with site-specific procedures, company policies, and applicable property rules and regulations.

Provide professional customer service and assistance to patrons, visitors, and staff as required.

Assist with daily security operations and perform additional duties as assigned by management.





Qualifications & Skills

Valid ON Security Worker License.

Minimum of one year of previous security experience; control room or CCTV monitoring experience is considered an asset.

Solid computer skills and the ability to operate CCTV surveillance systems, access control systems, alarms, and other security-related technology.

Strong verbal and written communication skills, with a high level of English proficiency.

Excellent observation skills and attention to detail, with the ability to identify and report unusual activities.

Ability to remain alert, focused, and composed during extended periods of monitoring.

Strong problem-solving and decision-making skills, particularly in emergency and high-pressure situations.

Ability to multitask, prioritize competing demands, and respond promptly to multiple incidents or alarms.

Strong documentation and report-writing skills, with the ability to maintain accurate and organized records.

Demonstrated professionalism, integrity, discretion, and the ability to maintain confidentiality.

Strong interpersonal skills and the ability to communicate effectively with security teams, management, clients, and emergency responders.

Ability to follow instructions, retain important information, and comply with established procedures.

Willingness to accept constructive feedback and adapt to changing operational requirements.

Ability to work independently and collaboratively in a fast-paced security setting.

Flexibility to work full-time shifts, including nights, weekends, and holidays, as required by site operations.

📌 Control Room security guard- Retail- Full time (Toronto)
🏢 GuardTeck
📍 Toronto