We are seeking an experienced Account Manager to serve as the dedicated, day-to-day account lead on our largest account. This role is both strategic and operational. The Account Manager will drive campaign performance, oversee multiple activations for this client from kickoff through wrap-up, and ensure our work meets the highest standards of quality, efficiency, and profitability.

Sway manages complex, multi-activation campaigns under tight timelines. Success in this role requires exceptional attention to detail, proactive client communication, and the project management discipline to coordinate campaigns across multiple internal and external stakeholders.

ROLE OVERVIEW

This position is the day-to-day operational engine of the account, managing active workflows and coordinating closely across:

● Brand clients

● Internal cross-functional teams, including Influencer Management/Recruitment, Quality Assurance (QA), and Reporting & Analytics.

The Account Manager ensures every activation moves seamlessly through Sway’s process flow, adheres to schedule and budget, and achieves client performance benchmarks.

RESPONSIBILITES

● Day-to-Day client communications and Relationship Management

● Serve as the primary, day-to-day operational contact for client partners, managing expectations and fostering trust.

● Write clear, direct, and solutions-oriented client emails and Teams updates while keeping communication upbeat, friendly, and responsive.

● Proactively communicate campaign progress, deliverables, project status, and risks to clients and internal teams.





● Lead proactive crisis control by identifying campaign risks or delivery issues early and resolving them promptly to protect client satisfaction and repeat business.

● Prepare for and participate actively in status calls and client-facing meetings, capturing actionable next steps.

● End-to-End Campaign Execution and Quality Control

● Oversee and project manage multiple influencer campaigns simultaneously from kickoff through final delivery.

● Keep all campaign workstreams moving efficiently along Sway’s internal process flows under quick-turnaround deadlines.

● Draft and review key client-facing deliverables, including production timelines, influencer creative briefs, draft content reviews, client-facing workflow guides, and wrap-up reports.

● Review all influencer assets to ensure creative, copy, and tracking requirements align strictly with client objectives and Sway’s quality standards.

● Cross-Functional Collaboration and Account Maintenance

● Partner daily with internal teams—including Influencer Management, QA, and Analytics—to resolve campaign bottlenecks and keep deliverables on track.

● Monitor project milestones, scopes, and budgets to ensure campaign profitability and operational efficiency.

● Identify areas to refine internal workflows, escalating complex client challenges or scope risks to senior account leadership when necessary.

QUALIFICATIONS





● 3–5 years of agency account management or campaign management experience, with direct experience in influencer marketing, social media, PR, or digital advertising.

● Proven track record running day-to-day client accounts, serving as a trusted primary contact for day-to-day brand and agency partners.

● High-volume project management capability, comfortable juggling multiple simultaneous activations with meticulous attention to detail.

● Hands-on experience drafting campaign materials, including influencer briefs, project timelines, and performance wrap-up reports.

● Strong problem-solving instincts, with the ability to address live campaign shifts or client concerns calmly and constructively.

● Polished written and verbal communication skills, capable of delivering prompt, positive, and clear messaging across all channels.

● Collaborative team player, energized by working alongside internal talent recruitment, QA, and reporting specialists.

Employment Type

Permanent Full-Time

Compensation

$65,000–$80,000 annually depending on experience.

AI Use

We do not use artificial intelligence (AI) tools in our hiring process

Sway Group is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Sway Group is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

📌 Account Manager, Influencer (Toronto)
🏢 FUSE Create
📍 Toronto