Application Production Support Analyst (L1/L2)

Montréal, QC | Hybrid (3 days onsite)

We’re hiring an Application Production Support Analyst for a global bank in Montréal. You’ll be the first point of contact for production issues across a portfolio of banking applications. You’ll monitor production, fix known issues, send unknown ones to Level 3, and own changes to the production workplace.

What you’ll do

- Monitor production activity and carry out fixes when needed
- Handle incident, problem, change, and user request management at L1/L2
- Work with development teams on L3 escalations and release priorities
- Make sure change requests follow group and department policies
- Log work in the support tracking tool and help cut down recurring issues
- Analyze control results, report on them, and fix what they turn up




- Join project phases early so the support team is ready for upcoming releases
- Cover after-hours and weekend work when needed

What you bring

- 5+ years in application or production support
- Strong database skills in Oracle and MS SQL
- Hands-on Unix/Linux and day-to-day command line work
- Scripting in Shell and PowerShell
- Scheduling with Autosys
- Monitoring with Geneos and Sysload
- File transfer protocols and SharePoint
- Professional working proficiency in English (French may be required)

Nice to have

- Banking or financial services background
- Core banking applications or data warehousing
- DevOps exposure
- Project management experience

📌 Application Support Analyst (Montreal)
🏢 Soho Square Solutions
📍 Montreal