Airtraffic is a video production company that primarily supports video game studios. We are seeking an experienced Client Services Manager to manage day-to-day client communications: routing deliverables, collecting feedback, running kickoff calls, and acting as a primary point of contact across multiple accounts.

This is a fully remote, contract prospect. This is NOT a sales role. You can view examples of the projects we create at www.airtraffic.co The Work:

- Serve as a primary point of contact for various clients around the world
- Deliver assets and updates to clients in a timely manner in accordance with client specifications
- Collect, clarify, clean up, and route feedback to internal teams
- Flag client concerns, risks, or questions to the correct internal stakeholders
- Keep communication organized and easy to track across all delivery platforms




- Maintain internal documentation for client processes and preferences

You:

- Have experience in client/customer-facing roles
- Love talking to and collaborating with other people
- Have experience using project management tools like Notion, Asana, Wrike, or similar
- Have a working understanding of video editing and graphic design processes
- Can communicate clearly and professionally, both written and spoken
- Are able to relay feedback between two parties without losing nuance or important details
- Can manage multiple projects and communication threads at once without issue
- Love playing video games
- Have a fast and reliable internet connection

📌 Client Services Manager (Canada)
🏢 Airtraffic
📍 Canada