The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement.

Responsibilities

- Apply Hapag-Lloyd policies and special cargo regulations
- Identify optimal container routes from origin to destination
- Collaborate with the Equipment Department to confirm equipment availability
- Ensure timely receipt of all required shipment documentation
- Update bookings and notify stakeholders of any changes
- Resolve customer issues and respond to information requests
- Communicate rate‑agreement concerns to Sales for resolution
- Work with Sales to manage specific customer accounts




- Coordinate with Terminal Operations for efficient handling of shipments
- Track cargo worldwide to verify vessel and load lists

Qualifications

- University degree or equivalent
- Minimum 2 years experience in the maritime industry or related field
- Excellent written and spoken English and French
- Proficiency with Microsoft Office applications
- Robust teamwork and adherence to guidelines
- Ability to handle customer requests efficiently and professionally
- Quick learner, receptive to new ideas
- Strong communication and problem‑solving skills
- Detail‑oriented with accurate documentation handling
- Ability to work in a fast‑paced, global environment

📌 Coordinator Customer Service Booking (Montreal)
🏢 Hapag-Lloyd
📍 Montreal