Our Toronto-based client is hiring an Intermediate Application Support Specialist for a 13-month onsite contract prospect.

Must Have

- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users
- Advanced verbal and written communication skills (in both English and French for Bilingual agents)
- Excellent analytical, problem-solving, and decision-making skills

Nice to Have

- Experience and understanding of the public sector and government's role in providing services to the public

📌 Intermediate Application Support Specialist (Toronto)
🏢 2iSolutions
📍 Toronto