Organization Background

South Capital Family Health Team (SCFHT) is a newly established non-profit organization created to expand access to comprehensive, team-based primary care for communities with some of the province's highest levels of unmet need. Working in partnership with affiliated Family Health Organizations (FHOs), SCFHT brings together physicians and interdisciplinary health professionals to improve access, continuity of care, chronic disease management, prevention, and patient outcomes.

Most employees hired by SCFHT are members of its interdisciplinary team and are formally assigned to an affiliated FHO to support integrated patient care under the guidance of the hosting organization's physicians. While employment, human resources, and organizational oversight remain with SCFHT, day-to-day responsibilities are carried out in close collaboration with FHO physicians to deliver coordinated, patient-centred care.

Position Summary

South Capital Family Health Team is seeking an experienced and organized Operations Manager to oversee the day-to-day administrative and clinical operations of the clinic.

The Operations Manager will report to the Executive Director and work closely with physicians and administrative teams to ensure efficient clinic operations, effective workflows, and a positive, patient-centred environment.

Key Responsibilities

Clinic Operations

- Oversee the day-to-day operations of the clinic and ensure smooth and efficient workflows.
- Supervise and coordinate both administrative and clinical teams to support effective daily operations.
- Coordinate staffing coverage, schedules, and operational priorities.




- Identify operational challenges and implement practical solutions.
- Work closely with physicians and clinical leadership to support the effective delivery of patient care.
- Ensure administrative and clinical processes support efficient patient flow and quality service.

Team Leadership & Communication

- Provide day-to-day leadership, guidance, and support to administrative and clinical staff.
- Foster a positive, collaborative, and professional work environment.
- Communicate effectively with patients, physicians, clinical staff, and administrative teams.
- Address and coordinate the resolution of administrative patient concerns and escalations.
- Escalate clinical or employee-related matters to the appropriate leader when required.

Training & Process Improvement

- Coordinate and support the onboarding and training of current employees across administrative and clinical teams.
- Provide training on clinic procedures, workflows, systems, and operational expectations.
- Develop and maintain operational procedures and workflow guidelines.
- Identify opportunities to improve efficiency, communication, patient experience, and overall clinic operations.
- Support the implementation of new processes, systems, and operational initiatives.

Facilities & Systems





- Coordinate facility, maintenance, equipment, supplies, and vendor-related operational needs.
- Support the effective use of EMR, scheduling, and other clinic systems.
- Coordinate with external service providers and escalate significant concerns as required.

Quality & Compliance

- Support compliance with organizational policies, privacy requirements, health and safety standards, and applicable healthcare requirements.
- Participate in quality improvement and operational initiatives.
- Provide regular operational updates and recommendations to the Executive Director.

Qualifications

- Bachelor’s degree or post-secondary education in Healthcare Administration, Health Services Administration, Business Administration, or a related field.
- MBA, MHA, or another relevant graduate degree is considered an asset.
- 3–5 years of progressive experience in healthcare operations, clinic administration, or a similar healthcare environment, with previous supervisory or operational leadership experience.
- Experience supervising both clinical and administrative teams is an asset.
- Experience in primary care, family medicine, or a Family Health Team is strongly preferred.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- Experience with EMR and clinic scheduling systems is an asset.

Hours, Pay & Benefits

- 40 hours per week
- Annual Salary - $93,600 - $100,880
- 3 weeks paid vacation leave
- 1 week paid sick leave
- Extended health care

📌 Operations Manager (Ottawa)
🏢 South Capital Family Health Team
📍 Ottawa