About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies—we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

- 21 Google Cloud Partner of the Year awards in the past 10 years
- 3 AWS AI/ML Partner of the Year awards
- 3 NVIDIA Partner of the Year awards
- 3 Snowflake Partner of the Year awards
- Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Excellent Place to Work—reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

:

We are looking for a Test Automation/QA Engineer to support a Contact Center as a Service (CCaaS) deployment,



validating that DTMF IVR menus, call routing, and queue/skillset configurations are built and functioning according to approved business and technical specifications.

Key Responsibilities:

- Design and execute test cases/scripts for IVR menus, call routing paths, and queue/skillset assignments
- Validate DTMF menu logic and call flows against approved business and IT specifications
- Identify, document, and track defects, working with developers and BAs to resolve gaps or ambiguities
- Support and coordinate UAT, ensuring delivered call flows align with business requirements before go-live
- Perform regression testing on call flows after configuration changes or fixes

Requirements:

- Proven experience in QA/testing on large-scale contact center migrations or transformations
- Strong understanding of IVR design, call routing logic, queues, and skillset-based routing
- Strong analytical, documentation, and defect-tracking skills, with attention to detail
- Bilingual - French and English preferred

What’s in it for YOU at Quantiphi?

- Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
- Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
- Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
- Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

📌 Senior Test Automation Engineer (Canada)
🏢 Quantiphi
📍 Canada