- Incident Management -Create and manage necessary process involving incidents
- Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
- Engage with the development team throughout the life cycle to support Application build for Reliability
- Develop software to automate manual operational work
- Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
- Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
- Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents

Primary Skills / Must have

- Bachelor’s/Master’s Degree in Computer Science, Information Systems or related field




- Proven track record supporting large scale multi-tiered cloud-based applications.
- Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys.
- Experience working in an Agile Development workplace
- Proven ability to understand and troubleshoot complex problems under pressure
- Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills
- Experience with performance troubleshooting and remediation
- Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus

📌 Support Engineer (Calgary)
🏢 Viva Tech Solutions
📍 Calgary