Position Summary The Pickup and Delivery (P&D;) Manager is responsible for leading all local pickup and delivery operations to ensure safe, effective, and cost-effective transportation services. This role oversees drivers, dispatch activities, route planning, customer service performance, regulatory compliance, fleet utilization, and operational productivity. The P&D; Manager is accountable for achieving service levels, managing labor costs, maintaining safety standards, and driving continuous improvement initiatives.

Key Responsibilities

Operational Management

- Oversee daily pickup and delivery, warehouse, dock, and yard operations across all shifts.
- Ensure appropriate labor deployment and operational coverage based on workload and volume.
- Manage routing, dispatch, shipment flow, dock activity, staging, loading, unloading, and yard movements.
- Maintain effective control of freight flow, dwell, congestion, and dock capacity.
- Ensure the warehouse and yard remain safe, secure, clean, organized, and operationally disciplined.
- Proactively identify and resolve operational bottlenecks and service disruptions.
- Lead operational planning for peak periods, volume changes, and customer requirements.
- Ensure effective handoff and communication between shifts.

Leadership and People Management

- Lead dispatch and warehouse supervisory teams.
- Recruit, train, coach, and develop employees.
- Manage employee performance, attendance, productivity, conduct, and accountability.
- Establish clear operational expectations and ensure supervisors maintain appropriate floor presence and control of their respective shifts.
- Foster a culture of ownership, safety, urgency, and continuous improvement.

Safety, Security and Compliance





- Maintain overall responsibility for operational safety within the warehouse, yard, and P&D; operation.
- Ensure compliance with transportation regulations, company policies, safe work procedures, and facility security requirements.
- Ensure equipment, dock, yard, and warehouse activities are conducted safely.
- Investigate accidents, injuries, service failures, damages, and vehicle incidents and implement corrective actions.
- Maintain appropriate standards for facility cleanliness, housekeeping, freight storage, and organization.

Customer Service

- Maintain high levels of customer satisfaction and service performance.
- Resolve escalated service concerns and customer complaints.
- Build and maintain strong relationships with internal and external stakeholders.
- Collaborate with customers to identify and implement service improvements.

Financial and Operational Performance

- Manage labor, overtime, and transportation costs within budget targets.
- Monitor operational KPIs and identify opportunities for improvement.
- Analyze trends related to productivity, service failures, and customer performance metrics.
- Drive initiatives focused on improving efficiency, service quality, and profitability.

Fleet and Equipment Management

- Partner with fleet maintenance teams to ensure vehicle availability and reliability.




- Monitor vehicle utilization and productivity.
- Ensure proper use and care of company vehicles and equipment.
- Support preventive maintenance scheduling and compliance requirements.

Key Performance Indicators (KPIs)

- On-time pickup performance
- On-time delivery performance
- Customer satisfaction
- Cost per stop/delivery
- Labor and overtime management
- Safety performance and incident rates
- Route efficiency
- Driver productivity
- Claims and service failures

Qualifications

- Post-secondary education in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
- Minimum 5 years of transportation, logistics, courier, LTL, or delivery operations experience.
- Minimum 3 years of leadership experience in a supervisory or management capacity.
- Experience managing unionized environments is considered an asset.
- Strong understanding of transportation regulations and safety requirements.
- Proficiency in transportation management systems (TMS), dispatch software, and Microsoft Office applications.

Competencies

- Leadership and team development
- Operational planning and execution
- Workforce management
- Customer focus
- Financial acumen
- Problem-solving and decision-making
- Conflict resolution
- Continuous improvement mindset
- Communication and relationship management

Working Conditions

- Fast-paced transportation and logistics environment.
- Availability to support day, afternoon, weekend, and holiday operations as required.
- Regular interaction with drivers, dispatch teams, customers, and operational leadership.
- May require occasional travel between terminals, customer locations, and operating facilities.

📌 Transportation Operations Manager (Mississauga)
🏢 Ceva Logistics
📍 Mississauga