Customer-obsessed? Come run our shop.
Most laundromats are forgettable. We're not most laundromats.
Roundabout is reimagining what laundry day can be. Cleaner, smarter, more transparent, and actually pleasant. We care deeply about customer experience, embrace smart tech, and we're moving quick.
The Laundry Liaison is the face of all of that. You're the person who turns "ugh, laundry" into "actually, that was easy." When you're on shift, you're running the store. Greeting customers, solving problems on the fly, keeping things flowing, and making sure every person who walks in leaves better than they came in.
This isn't a laundry job with some customer service. It's a customer service job that happens to involve laundry.
No laundry experience needed. If you've thrived in retail, hospitality, cafés, front desks, or anywhere people-first, you'll likely fit right in. We'll teach you the laundry side. We can't teach the rest.
What the role looks like

- You're often solo in the store, owning the experience from open to close
- Greeting and helping customers, making their visit feel effortless
- Solving the small (and occasionally weird) things that come up in a busy shop
- Guiding customers through our machines, services, and tech




- Handling payments, pickup and delivery orders, and dry cleaning intake
- Producing wash-dry-fold orders to our standards (we'll show you how)
- Keeping the space clean, tidy, and inviting because details matter

What we're looking for

- You genuinely like people, and it shows
- You think on your feet and don't freeze when something unexpected happens
- You like being trusted to run things without someone hovering
- You take pride in your work even when no one is watching
- You're adaptable. Things change, plans shift, you roll with it
- You're punctual and reliable. If you say you'll be there, you're there
- Clear English communication (French, Spanish, or Arabic are a bonus)

The logistics

- Available at least 4 days per week
- Shifts run 3 to 8 hours
- This is a starting role, not a stuck role. The team is small, the company is growing, and we promote from within when the right people show up

If you've ever been the staff member coworkers come to when things get busy, or the one customers ask for by name, we want to hear from you.

Pay: From $19.00 per hour

Work Location: In person

📌 Customer Service Representative (Gloucester)
🏢 Roundabout Laundry
📍 Gloucester