Part-Time Medical Office Administrative Assistant

We are seeking a reliable, organized, and detail-oriented Medical Office Administrative Assistant to support the day-to-day administrative operations of a family medical practice in Ottawa.

This position focuses primarily on behind-the-scenes administrative work, particularly managing new patient inquiries, communicating with patients by email and telephone, coordinating appointments, and organizing medical records. The goal is to help ensure that patients receive timely responses and that administrative tasks are completed efficiently without adding to the workload of our busy front-office staff.

This is a small, flexible, part-time position ideal for someone who works independently, communicates professionally, and is comfortable handling confidential information. Some duties can potentially be completed remotely, although regular in-person work will be required for scanning and organizing paper medical records.

Undergraduate/medical students and international medical graduates interested in gaining experience in the administrative operations of a Canadian medical practice are encouraged to apply.

Responsibilities

- New patient intake: Monitor the clinic's designated intake email, respond to inquiries using established templates and instructions, and communicate information about the practice's intake process.
- Patient communication:



Contact prospective and existing patients by email or telephone to obtain necessary administrative information, provide instructions, and follow up on outstanding requests.
- Appointment coordination: Arrange appointments, contact patients to coordinate scheduling, and assist with appointment confirmations and follow-ups.
- Medical record management: Scan, upload, label, and organize historical paper medical records and other documents within the clinic's electronic medical record (EMR) system.
- EMR administration: Assist with administrative data entry, document management, and maintaining organized patient records under established office procedures.
- Administrative organization: Track outstanding intake requests and follow-ups to help ensure that inquiries are addressed in a timely and organized manner.
- Other administrative duties: Assist with occasional clerical tasks as needed.

Qualifications

- Excellent organizational skills and robust attention to detail.
- Professional written and verbal communication skills.
- Comfortable communicating with patients by email and telephone.
- Basic computer proficiency, including email, document management, and data entry.
- If there is experience with PS Suites EMR, that is an asset

Pay: $18.00-$20.00 per hour

Work Location: Hybrid remote in Nepean, ON K2B 8N1

📌 Medical Office Administrator (Nepean)
🏢 Dr Jain Medical Office
📍 Nepean