Job Posting: Customer Service & Operations Coordinator (CSR / Dispatcher)

Company: Jarico Air Inc.
Location: Toronto, ON
Position: CSR/Dispatcher
Expected Hours: 40 per week

About Us:

Help Us Deliver Peace of Mind

Since 1995, Jarico Air has been helping homeowners, businesses, and property managers throughout the GTA with reliable HVAC service. We are a family-owned company built on strong values, exceptional customer service, and doing the right thing.

We're looking for an organized, customer-focused professional to become the voice of our company and help keep our technicians, customers, and operations running smoothly.

Our Values

- Honesty
- Professionalism
- Accountability
- Dedication
- Excellence
- Creating a Positive Impact
- Lifelong Learning

If these values describe who you are, we'd love to hear from you.

What You Bring:

Qualifications

- 2+ years of dispatching experience
- 2+ years of customer service experience
- Strong communication and organizational skills
- Excellent computer skills
- Ability to multitask in a fast-paced environment

Job Responsibilities:

- Answer customer phone calls and emails
- Schedule and dispatch service calls
- Coordinate technician schedules
- Manage work orders, invoicing, and customer records
- Maintain our CRM system




- Follow up with customers and ensure excellent service
- Support day-to-day office operations
- Assist with process improvement and team coordination

Assets

- HVAC, trades, or property management experience
- CRM experience
- Social media or marketing experience

Job Type:

- Full time

Ability to Commute/Relocate:

- Toronto ON M3H 2L7

Education:

- Bachelor's Degree (preferred)

Perks

- Extended health and dental benefits
- Vision care
- Life insurance
- Company events
- Casual dress
- On-site parking
- Company phone and computer
- Growth opportunities

How to Apply:

Why Join Jarico?

We're not looking for someone who simply wants a job. We're looking for someone who takes pride in helping people, enjoys solving problems, and wants to be part of a team that values integrity, accountability, and excellence.

To apply, please send your resume and cover letter to:

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Do you have any experience working for HVAC contractors?

Work Location: In person

📌 CSR - Customer Service Representative (North York)
🏢 Jarico Air
📍 North York