DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives. WorkcloselywithUIDesigners,Product Managers,DevelopersandCXstakeholderstoensurep

ACCOUNTABILITIES&EXPECTEDOUTCOMES;

ACCOUNTABILITIES

- UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion.
- Product-Level Discovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.;
- FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam.
- Cross-Functional Product Partnership-workcloselywith Product Managers,Business Analysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions.
- UI&Design; System Collaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesign Systemand SharedUI,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIp
- Connected Customer Experience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX.
- Team Growth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX.

EXPECTEDOUTCOMES

- ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions.
- Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.
- Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam.
- Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements.
- Partnerwith Product Managersand Business AnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities.
- WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork.
- ChampionalignmenttotheIMDEXDesign Systemand SharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen.
- CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences.
- Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making.
- MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX.
- ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.

LEADERSHIPANDPEOPLE

- Regularlychallengespeersorsuperiorswhenthesituationarises. Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions.
- Deliversonpromises.



Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove.
- Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.
- Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives.
- Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation.
- Seeksandprovidesregularfeedbacktolearnandgrow.
- Speak Upwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors.
- Althoughopinionsmaydiffer,offerstheopportunityforopendialogue.
- Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances.
- Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime.
- Treatseveryworkcolleague,customer,andsupplierwithrespect.
- Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes.
- Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace. Investstimegettingtoknowallstaffthatimpacttheirdecisions.

HEALTH,SAFETYANDENVIRONMENT

- Takereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsand ImdexQHSEmanagementsystempoliciesandprocedures;
- Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and
- Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons.
- Report Hazardsandincidentsinlinewithcompanypolicies.
- Activelyparticipatein Safetymeetings.
- Raise Quality Alertsinlinewithcompanypolicies.

RISKANDCOMPLIANCE

- Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork.
- Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork.
- Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork.
- ComplieswithIMDEXriskandcompliancepolicies,locallawsandotherrelevantstandardswithinownscopeofwork.
- Reportspotentialnon-complianceormisconductthroughappropriatechannels.
- ChallengesbehaviorsthatdonotalignwiththeIMDEXCodeof Conduct

QUALIFICATIONS,SKILLS&EXPERIENCE;

Essential

- 6+years'experienceinUX,Product Designorarelateddiscipline,withastrongtrackrecordofshapingUXstrategyataproductlevelwithinanagileenterprise,Saa SorB2Bsoftwareenvironment.
- DemonstratedexperiencedevelopingfoundationalUXassets-personas,journeys,mentalmodels-thatinformproductdirection.
- Experienceconductingandleadinguserresearchandusabilitytestingtobuildanevidencebaseforstrategicproductdecisions.




- Strongunderstandingofinteractiondesignandinformationarchitectureprinciples,withtheabilitytoguideandcritiqueUIdesignwithoutbeingtheprimaryhands-onUIproducer.
- ExperienceworkingcloselywithUIDesigners,Product Managers,Business Analystsand EngineeringteamstoalignUXstrategywithdelivery.
- Excellentcommunication,storytellingandstakeholderengagementskills,withtheabilitytoinfluenceproductandbusinessdecisionsatalllevelsoftheorganization.
- EnergyandenthusiasmwiththeabilitytochampionUXstrategyandacustomer-centeredmindsetacrossIMDEX.
- Abilitytoplan,prioritiesandorganizeeffectivelyacrossmultipleproductsandinitiatives.
- Acollaborativenaturewithgreatcommunicationskills,sincerityandasenseofhumorinthefaceofambiguousstrategicchallenges.
- Confidenceandprideinyourwork,skills,experienceandexpertise.
- DemonstratesbehaviorsalignedwithIMDEXvalues.

Desirable

- ExperienceworkingwithAItoolsaspartofUXanddesignworkflows,preferably Cursor,ChatGPT,Claudeorother.
- Experienceworkingaspartofa Scrumagile Development Team.
- Willingnesstomentorteammembersinareasofspecialty.
- Experienceworkingalongsideadedicated Customer Experience(CX)function.

IMDEXVALUESANDASSOCIATEDCOREBEHAVIOURS

GLOBALGAMECHANGERS

OurrichglobalexperienceanddiversethinkingdrivesalldevelopmentwithinIMDEX. Itenablesustoresolveuniqueproblemsforkglobalcustomersreducingenvironmentalandsocialimpactstoshapeabetterglobalindustry.

- Wereducetheenvironmentalimpactofouractivitiestoshapeabetterglobalindustry.
- Weembraceflexiblethinkingforthebenefitofourpeople,customers,andthesocietiesinwhichweoperate.
- Weserveourcustomersgloballybyleveragingourdiverseteamsandenablinginclusivedecisionmaking.
- Weconnectourexpertisetocustomerstoaddvalue.

FOREVERCURIOUS

Webelieveinshapingthefutureofminingthroughtherelentlesspursuitoftechnologiesandservicesthatquestionthestatusquo,addressourcustomerschallengesandsetnewbenchmarksforwhatcanbeachievedinourindustry.

- Welistentoourpeopleandcustomerstodrivenewtechnologies&approaches.;
- Westepupandchallengethestatusquo.
- Wegiveourpeoplethespacetobecuriousandcreate.
- Weareinformedbyindustrytrendstobeopentonewideas.

GOBEYOND

Wearepassionateaboutcreatingpositivecustomerexperiencesthatdeliversuccessfuloutcomesforourcustomersnowandintothefuture Weachievethisbyworkinginpartnershipwithourcustomersactivelylisteningtotheirneedsan

- Wecreategreatcustomerexperiencesateverytouchpoint.
- Weplaceourcustomersneedsfirstandforemost,deliveringonourpromises.
- Weencouragecustomerownershipandinvolvement.
- Wecreatevalueforourcustomersthroughcollaborationandinnovation.

TOGETHERWETHRIVE

Weareaglobalteamofdiverseandtalentedpeoplewhoempowereachothertobeourbestselves Weharnessourstrengthsbycombiningourknowledgeacrossboundariesinapositiveandaccountableworkplace.

- Weholdeachotheraccountableandtakeownershipforouractions.
- Weadvocateforthesafetyandwellbeingofourpeopleineverythingwedo.
- Werecognizeandacknowledgeeachother’ssuccesses.
- Webackeachotherasaunitedteam,bysharinglearnings&expertisebetweendepartments;&acrossborders.;

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📌 Senior UX Designer (Calgary)
🏢 Integratedcooling
📍 Calgary