Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. As the Resident Services Coordinator at Fairmont Chateau Lake Louise, you will support the daily experience of 800 on-site staff residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents. Reporting to the Resident Services Manager, responsibilities and essential job function include but are not limited to the following: Exemplifying a culture of service for all residents on property as the first line of communication the resident experience Manage residence office activity including telephone, in-person, and email inquiries. Serving as the first point of contact for residents Assisting residents with: guest passes, parking passes, resident gym cards, maintenance tickets, roommate concerns, activity registration, arrival and departure processes Coordinating with engineering and other departments in the case of emergencies such as fire or flood;




communicating to residents and working with agents to assist flood clean up, or property evacuation Participating in administrative tasks related to scheduling and assignment of daily tasks Providing accurate data entry to property management system Conducting audits of Housing records and property management system Overseeing accurate and timely delivery of resident notices Key inventory management, issuing, collection and cost recovery Room inspection tracking, reporting, and filing Fostering positive working relationships with departments across the hotel Assisting in managing the unit waitlist and room assignments Supporting the management of uniform counter and uniform inventories Adhering to all hotel environmental policies and initiatives Previous experience with large volume customer service inquires, data entry and software administration required Valid class 5 license required Excellent working knowledge of Microsoft applications required. Must be able to comfortably complete data entry with high accuracy Previous experience in a supervisory or administrative role an asset Previous customer service,



administration and/or housekeeping experience an asset Prior experience in administration of property management or maintenance software an asset Demonstrates initiative and the ability to work with minimal supervision Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg) Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization. Apply Today: Whether you're just launching your career or looking for a recent adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity.

📌 Resident Care Services Director (Lake Louise)
🏢 AccorHotel
📍 Lake Louise